Customer Account Specialist II

Amcor
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-5 yearsSkills: ["Communication","Attention to detail","Time management","Continuous improvement","Problem-solving"]

Serve as the central point of contact between external customers and Amcor, building loyalty through proactive engagement and accurate guidance on orders, agreements, and inventory status. Process and monitor customer orders through manufacturing, coordinate shipping and releases, and handle escalated issues with Sales and other teams. Manage customer account profiles, consignment and aged inventory, support export documentation, and lead continuous improvement initiatives.

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Amcor
Amcor
35 minutes ago

Customer Account Specialist II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 35 minutes agoStatus: Live

Job Summary

Serve as the central point of contact between external customers and Amcor, building loyalty through proactive engagement and accurate guidance on orders, agreements, and inventory status. Process and monitor customer orders through manufacturing, coordinate shipping and releases, and handle escalated issues with Sales and other teams. Manage customer account profiles, consignment and aged inventory, support export documentation, and lead continuous improvement initiatives.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the “Face of Amcor” and maintain customer loyalty through proactive customer engagement.
  • •Receive, process, and monitor customer orders for accuracy, delays, and alternatives to meet expectations.
  • •Coordinate shipping, delivery dates, rush shipments, and outside warehousing shipments.
  • •Manage export business and required documentation, including non-conformances and corrective action plans.
  • •Maintain customer electronic account profiles and lead continuous improvement initiatives to better serve customers and the business.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveParental Leave401kLearning BudgetHsa

Key Requirements

  • •2-5 years of successful experience in a manufacturing and customer service environment.
  • •Bachelor’s degree preferred.
  • •Proficient in Microsoft Office.
  • •Working knowledge of order management systems and manufacturing processes.
  • •Consistent adherence to standard processes and service level agreements.
Experience:2-5 years
Skills:CommunicationAttention to detailTime managementContinuous improvementProblem-solving
Tech Stack:Microsoft OfficeOrder management systems

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn