AI Consumer Experience Manager

Design, build, and continuously improve AI-powered service journeys for Sennheiser consumers, spanning chatbots, agent assist, search, and self-service. You’ll identify automation opportunities across the end-to-end consumer journey, create scalable knowledge structures for accurate multilingual content, and monitor AI performance to refine intents and automation flows. Partner with Business IT, digital, global service teams, and vendors to scale Zendesk, integrations, and new AI use cases—while ensuring responsible AI, compliance, and brand standards.