Cabin Baggage Officer and Customer Service Officer | Gold Coast Airport

Qantas Airways
Gold Coast
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Skills: ["Engaging communication","Calm under pressure","Teamwork","Attention to detail","Professionalism"]

Deliver friendly customer service at Gold Coast Airport as part of Jetstar’s Airport Crew, supporting the full journey from check-in to boarding. As a Cabin Baggage Officer, assist at the gate with weighing/tagging cabin bags and managing excess baggage professionally. As a Customer Service Officer, process bookings, help with disrupted flights, provide extra support, and coordinate with airport teams while maintaining safety and on-time operations.

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Qantas Airways
Qantas Airways
22 hours ago

Cabin Baggage Officer and Customer Service Officer | Gold Coast Airport

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Deliver friendly customer service at Gold Coast Airport as part of Jetstar’s Airport Crew, supporting the full journey from check-in to boarding. As a Cabin Baggage Officer, assist at the gate with weighing/tagging cabin bags and managing excess baggage professionally. As a Customer Service Officer, process bookings, help with disrupted flights, provide extra support, and coordinate with airport teams while maintaining safety and on-time operations.
Location: Gold Coast
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional customer service across the journey, from welcoming at check-in to supporting boarding.
  • •As a Cabin Baggage Officer, assist passengers at the gate by weighing and tagging cabin bags and handling excess baggage professionally.
  • •Process bookings and support customers during disrupted flights, staying calm and solution focused.
  • •Help passengers who need extra support and coordinate with teams across the airport to keep information flowing.
  • •Maintain safety standards and ensure on-time operations while following customer service, check-in, and compliance procedures.

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •At least 1 year of experience delivering great customer experiences.
  • •Be a minimum of 18 years of age.
  • •Have unlimited working rights in Australia (no sponsorship required).
  • •Be flexible and reliable with availability to work a 7-day rotating roster.
  • •Confident handling payments and comfortable navigating multiple systems and technology.
Experience:Customer serviceAviationHospitality
Skills:Engaging communicationCalm under pressureTeamworkAttention to detailProfessionalism
Languages:English (AU)
Tech Stack:KiosksPayment systemsMultiple systems

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
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