Principal Associate - Content Strategist Lead (Work From Home)

Discover Financial
Richmond, Las Vegas, Plano, Wilmington
Workplace: RemoteFull timeUSD 98,900 - 112,900 annuallyFunction: Content & Editorial (Writing/Editing)Education: high_schoolSkills: ["Coaching","Communication","Influencing","Stakeholder management","Continuous improvement"]

Lead content strategy and delivery for Capital One’s Card Shared Services Learning & Knowledge team. You’ll coach and develop content strategists, manage workflow to deliver high-quality content solutions on time, and partner with stakeholders to prioritize roadmaps. Drive research using data and agent experience tools, oversee user testing and feedback, and ensure compliance, governance, and natural-language, human-centric writing that improves the agent experience.

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Discover Financial
Discover Financial
2 days ago

Principal Associate - Content Strategist Lead (Work From Home)

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Last checked: 19 hours agoStatus: Live

Job Summary

Lead content strategy and delivery for Capital One’s Card Shared Services Learning & Knowledge team. You’ll coach and develop content strategists, manage workflow to deliver high-quality content solutions on time, and partner with stakeholders to prioritize roadmaps. Drive research using data and agent experience tools, oversee user testing and feedback, and ensure compliance, governance, and natural-language, human-centric writing that improves the agent experience.
Location: Richmond, Las Vegas, Plano, Wilmington
Workplace: Remote
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Manager level

Key Responsibilities

  • •Coach and lead a team of content strategists, setting priorities and ensuring on-time delivery of high-quality content solutions.
  • •Partner cross-functionally with project customers and stakeholders to understand objectives, programs, and roadmaps and prioritize deliverables.
  • •Direct research using data and agent experience tools to identify insights, run agent user testing, and validate content solution improvements.
  • •Write and coach content to be simple, easy-to-understand, human-centric, and natural-language to guide agents in customer interactions.
  • •Ensure content governance and compliance, mitigate downstream impacts, and mentor team members on content best practices.

Pay and Benefits

Salary: USD 98,900 - 112,900 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 3 years of writing experience in content strategy, UX writing, technical writing, communications, or marketing.
  • •At least 2 years of people leadership experience.
  • •4+ years of experience writing for digital products or UX research (preferred).
  • •3+ years of people leadership experience managing a team of content writers (preferred).
Experience:Digital productsUX researchContent strategy
Education:High School
Skills:CoachingCommunicationInfluencingStakeholder managementContinuous improvement

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn