1 month ago

Customer Service Business Process Specialist (Mandarin Speaker)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Join Binance as a Customer Service Business Process Specialist fluent in English and Mandarin, driving CS operational excellence. You’ll update SOPs, manage inquiries and tickets, analyze data to identify improvements, and collaborate with cross-functional teams (e.g., Product) to future-proof CS processes. This remote, full-time role emphasizes process optimization, training, and KPI-aligned performance across global CS operations.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery
•Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities for process enhancements and proposing relevant improvements
•Monitor BU chat/helpdesk daily performance; identify gaps and propose actionable, data-backed solutions
•Conduct data and case analysis to support decision-making, continuous improvement, and overall customer satisfaction
•Collaborate with cross-functional teams (e.g., Product) to design and execute CS-related process improvement initiatives

Key Requirements

•Fluent English and Mandarin communication skills
•Proficient in office tools, incl. word and spreadsheets (Boffice/Gsuite)
•Experience in CS operations and SOP management
•Familiarity with Haodesk systems and internal communication workflows
•Strong communication, data analysis, problem-solving, and collaboration skills

Experience:Customer serviceCS operations

Skills:CommunicationData analysisProblem-solvingCollaboration

Languages:EnglishMandarin

Tech Stack:HaodeskGSuiteMicrosoft WordSpreadsheets

Company Brief

Binance

Operates one of the world’s largest cryptocurrency exchanges, offering spot and derivatives trading, a native token (BNB), wallet services, staking, and a broad suite of crypto financial products and infrastructure.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Bootstrapped

Headquarters: George Town, Cayman Islands

Founded: 2017

Website LinkedIn

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Binance

1 month ago

Customer Service Business Process Specialist (Mandarin Speaker)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery
•Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities for process enhancements and proposing relevant improvements
•Monitor BU chat/helpdesk daily performance; identify gaps and propose actionable, data-backed solutions
•Conduct data and case analysis to support decision-making, continuous improvement, and overall customer satisfaction
•Collaborate with cross-functional teams (e.g., Product) to design and execute CS-related process improvement initiatives

Key Requirements

•Fluent English and Mandarin communication skills
•Proficient in office tools, incl. word and spreadsheets (Boffice/Gsuite)
•Experience in CS operations and SOP management
•Familiarity with Haodesk systems and internal communication workflows
•Strong communication, data analysis, problem-solving, and collaboration skills

Experience:Customer serviceCS operations

Skills:CommunicationData analysisProblem-solvingCollaboration

Languages:EnglishMandarin

Tech Stack:HaodeskGSuiteMicrosoft WordSpreadsheets

Company Brief

Binance

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Bootstrapped

Headquarters: George Town, Cayman Islands

Founded: 2017

Website LinkedIn