IT Systems Engineer

Intercom
San Francisco
Workplace: HybridFull timeFunction: IT Operations (Systems/Network Admin)Experience: 3-5 yearsSkills: ["Ruby","Python","Perl","AWS","Okta","Google Workspace","Jamf Pro","Intune","Tines","Workato"]

Join the IT team as a Systems Engineer focused on evolving the infrastructure with emphasis on deliverability, identity & access management, automation, and compliance. You’ll build automation, work with cloud-native tools (AWS, Okta, Google Workspace), contribute to IaC initiatives, and help scale an agile, AI-enhanced IT environment while collaborating across the organization.

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FursaFursa
Intercom
Intercom
3 months ago

IT Systems Engineer

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Join the IT team as a Systems Engineer focused on evolving the infrastructure with emphasis on deliverability, identity & access management, automation, and compliance. You’ll build automation, work with cloud-native tools (AWS, Okta, Google Workspace), contribute to IaC initiatives, and help scale an agile, AI-enhanced IT environment while collaborating across the organization.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

  • •Identify and solve automation and integration problems across teams and the organization.
  • •Design, build, and own efficient automations and integrations for identity & access management, endpoint management, security, compliance and email deliverability.
  • •Participate in cross-organizational projects to evolve our corporate IT infrastructure with a focus on infrastructure-as-code.
  • •Promote automation and AI adoption through enablement and education to reduce friction and toil.
  • •Drive IT incident response in coordination with InfoSec and engineering teams.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityRsus

Key Requirements

  • •3 to 5 years of experience as a Systems Engineer
  • •strong problem-solving skills and data-driven approach
  • •good knowledge of a high-level programming language (e.g., Ruby, Python, Perl)
  • •experience building and operating systems in the cloud (AWS)
  • •experience with iPaaS platforms and enterprise email deliverability (a plus)
Experience:3-5 yearsITCloudSaaS
Skills:RubyPythonPerlAWSOktaGoogle WorkspaceJamf ProIntuneTinesWorkato
Languages:English
Tech Stack:RubyPythonPerlAWSOktaGoogle WorkspaceJamf ProIntuneTinesWorkato

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn