O2C Operations Specialist

Philips
Panama
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 4+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical thinking","Stakeholder management","Cross-functional collaboration","Continuous improvement"]

Drive operational excellence across the Order-to-Cash (O2C) process by partnering with the O2C Lead, ensuring business continuity, and leading performance reporting, governance, escalation management, forecasting, compliance, and continuous improvement. Serve as the subject matter expert for order management, invoicing, and SAP processes while supporting operational controls and business reviews. Lead knowledge management, training, onboarding, and documentation, and collaborate with cross-functional and global capability teams to standardize processes.

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Philips
Philips
7 hours ago

O2C Operations Specialist

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Job Summary

Drive operational excellence across the Order-to-Cash (O2C) process by partnering with the O2C Lead, ensuring business continuity, and leading performance reporting, governance, escalation management, forecasting, compliance, and continuous improvement. Serve as the subject matter expert for order management, invoicing, and SAP processes while supporting operational controls and business reviews. Lead knowledge management, training, onboarding, and documentation, and collaborate with cross-functional and global capability teams to standardize processes.
Location: Panama
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Serve as the operational partner and primary backup to the O2C Lead to ensure business continuity and effective operational execution.
  • •Drive operational excellence through performance reporting, process governance, escalation management, forecasting, compliance, and continuous improvement.
  • •Act as subject matter expert for Order Management, invoicing, SAP processes, and process standardization while supporting operational controls and business reviews.
  • •Lead knowledge management, onboarding, training, and documentation to promote sustainable ways of working and knowledge retention.
  • •Collaborate with cross-functional teams and the Global O2C Capability Team to resolve operational challenges and support transformation and global standardization.

Key Requirements

  • •4+ years supporting operational processes such as Order Management, Supply Chain, or Customer Operations, ideally with a related Bachelor’s degree.
  • •Strong data analysis and performance reporting skills.
  • •Proficiency with Power BI, SAP, and Microsoft Office.
  • •Experience collaborating cross-functionally and managing stakeholders while influencing and communicating effectively.
  • •Continuous improvement experience including process optimization, transformation initiatives, training/onboarding, knowledge management, and change management.
Experience:4+ years
Education:Bachelor's in Business, Supply Chain, Operations, Finance, Engineering (or related field)
Skills:Problem-solvingAnalytical thinkingStakeholder managementCross-functional collaborationContinuous improvement
Languages:EnglishSpanish
Tech Stack:Power BISAPMicrosoft Office

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn