Account Manager, Physical AI

Encord
New York
Workplace: OnsiteFull timeUSD 220,000 - 320,000 annuallyFunction: Customer Success & Account ManagementExperience: 2-5 yearsSkills: ["Relationship building","Technical stakeholder engagement","Consultative problem solving","Comfort in fast-moving environments","Growth mindset"]

Own and grow a portfolio of North American strategic customers, driving expansion, adoption, and maximum value from an AI data platform. Engage with ML, data, engineering, operations, and executive stakeholders to understand technical roadmaps, identify opportunities, and deliver outcomes through upsells, cross-sells, and multi-team rollouts. Lead account planning, QBRs, and growth strategy while maintaining accurate forecasting in HubSpot and shaping the NYC post-sales playbook.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Encord
Encord
3 months ago

Account Manager, Physical AI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own and grow a portfolio of North American strategic customers, driving expansion, adoption, and maximum value from an AI data platform. Engage with ML, data, engineering, operations, and executive stakeholders to understand technical roadmaps, identify opportunities, and deliver outcomes through upsells, cross-sells, and multi-team rollouts. Lead account planning, QBRs, and growth strategy while maintaining accurate forecasting in HubSpot and shaping the NYC post-sales playbook.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and grow a portfolio of North American customer accounts focused on expansion and long-term value.
  • •Build trusted relationships with ML, data, engineering, operations, and executive stakeholders.
  • •Understand customers’ technical roadmaps to proactively identify expansion opportunities.
  • •Drive upsells, cross-sells, and multi-team rollouts across existing accounts.
  • •Maintain accurate pipeline and revenue forecasting in HubSpot, and run QBRs with growth strategies.

Pay and Benefits

Salary: USD 220,000 - 320,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveLearning Budget

Key Requirements

  • •2–5 years of experience in account management, customer success, or post-sales roles in B2B SaaS or technology.
  • •Proven ability to own and grow a book of business, hitting or exceeding net revenue retention or expansion targets.
  • •Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organizations.
  • •Confidence engaging technical buyers (ML engineers, data scientists, engineering leads) and translating needs into commercial outcomes.
  • •Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce.
Experience:2-5 yearsB2B SaaSTechnologyAIML/AI platformsCustomer successAccount management
Skills:Relationship buildingTechnical stakeholder engagementConsultative problem solvingComfort in fast-moving environmentsGrowth mindset
Tech Stack:HubSpotSalesforceCRMMLData infrastructureAIML/AI platformsDeveloper tools

Company Brief

Encord
Provides a computer vision data platform for labeling, dataset management, and model evaluation, enabling teams to build, validate, and monitor ML models with collaboration and tooling for high-quality annotated data.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: London, United Kingdom
Founded: 2019
WebsiteLinkedIn