Encord

1 month ago

Account Manager, Physical AI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own and grow a portfolio of North American strategic customers, driving expansion, adoption, and maximum value from an AI data platform. Engage with ML, data, engineering, operations, and executive stakeholders to understand technical roadmaps, identify opportunities, and deliver outcomes through upsells, cross-sells, and multi-team rollouts. Lead account planning, QBRs, and growth strategy while maintaining accurate forecasting in HubSpot and shaping the NYC post-sales playbook.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own and grow a portfolio of North American customer accounts focused on expansion and long-term value.
•Build trusted relationships with ML, data, engineering, operations, and executive stakeholders.
•Understand customers’ technical roadmaps to proactively identify expansion opportunities.
•Drive upsells, cross-sells, and multi-team rollouts across existing accounts.
•Maintain accurate pipeline and revenue forecasting in HubSpot, and run QBRs with growth strategies.

Pay and Benefits

Salary: USD 220,000 - 320,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPaid LeaveLearning Budget

Key Requirements

•2–5 years of experience in account management, customer success, or post-sales roles in B2B SaaS or technology.
•Proven ability to own and grow a book of business, hitting or exceeding net revenue retention or expansion targets.
•Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organizations.
•Confidence engaging technical buyers (ML engineers, data scientists, engineering leads) and translating needs into commercial outcomes.
•Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce.

Experience:2-5 yearsB2B SaaSTechnologyAIML/AI platformsCustomer successAccount management

Skills:Relationship buildingTechnical stakeholder engagementConsultative problem solvingComfort in fast-moving environmentsGrowth mindset

Tech Stack:HubSpotSalesforceCRMMLData infrastructureAIML/AI platformsDeveloper tools

Company Brief

Encord

Provides a computer vision data platform for labeling, dataset management, and model evaluation, enabling teams to build, validate, and monitor ML models with collaboration and tooling for high-quality annotated data.

Industry: Data Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: London, United Kingdom

Founded: 2019

Website LinkedIn

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Encord

1 month ago

Account Manager, Physical AI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own and grow a portfolio of North American customer accounts focused on expansion and long-term value.
•Build trusted relationships with ML, data, engineering, operations, and executive stakeholders.
•Understand customers’ technical roadmaps to proactively identify expansion opportunities.
•Drive upsells, cross-sells, and multi-team rollouts across existing accounts.
•Maintain accurate pipeline and revenue forecasting in HubSpot, and run QBRs with growth strategies.

Pay and Benefits

Salary: USD 220,000 - 320,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPaid LeaveLearning Budget

Key Requirements

•2–5 years of experience in account management, customer success, or post-sales roles in B2B SaaS or technology.
•Proven ability to own and grow a book of business, hitting or exceeding net revenue retention or expansion targets.
•Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organizations.
•Confidence engaging technical buyers (ML engineers, data scientists, engineering leads) and translating needs into commercial outcomes.
•Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce.

Experience:2-5 yearsB2B SaaSTechnologyAIML/AI platformsCustomer successAccount management

Skills:Relationship buildingTechnical stakeholder engagementConsultative problem solvingComfort in fast-moving environmentsGrowth mindset

Tech Stack:HubSpotSalesforceCRMMLData infrastructureAIML/AI platformsDeveloper tools

Company Brief

Encord

Industry: Data Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: London, United Kingdom

Founded: 2019

Website LinkedIn