Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Interpersonal skills","Problem-solving","Teamwork","Communication","Adaptability"]

Lead service operations at a rental facility by coordinating work orders, scheduling repairs, tracking machine service intervals, and ordering parts. Use the company’s T3 platform and real-time data to diagnose issues faster and drive corrective actions. Supervise and develop a team of heavy equipment maintenance technicians, while responding to customer inquiries and maintaining strong relationships to ensure customers are fully satisfied and informed.

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EquipmentShare
EquipmentShare
3 days ago

Service Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead service operations at a rental facility by coordinating work orders, scheduling repairs, tracking machine service intervals, and ordering parts. Use the company’s T3 platform and real-time data to diagnose issues faster and drive corrective actions. Supervise and develop a team of heavy equipment maintenance technicians, while responding to customer inquiries and maintaining strong relationships to ensure customers are fully satisfied and informed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Coordinate and supervise the quality performance of equipment mechanics and service personnel.
  • •Create, assign, and monitor work orders; track machine service intervals; diagnose issues using real-time data.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Maintain and nurture customer relationships to ensure customers are 100% satisfied and kept up to date on ways EquipmentShare can help.
  • •Respond promptly to customer inquiries, requests, complaints, and communications; oversee employee training and maintain a safe work environment.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid HolidaysPaid LeaveGym MembershipWellness StipendTool ReimbursementCompany TruckVolunteer Time

Key Requirements

  • •Industry knowledge in the rental industry or related construction field, ideally 3 years of maintenance and service experience.
  • •Strong interpersonal and problem-solving skills.
  • •Ability to adapt to a fast-paced growing company and stay up to date on EquipmentShare products and services.
  • •Preference for applicants with experience or a background in the construction industry.
  • •Superior customer service, teamwork, and verbal/written communication skills.
Experience:3+ yearsConstructionRentalMaintenanceField service
Education:High School
Skills:Interpersonal skillsProblem-solvingTeamworkCommunicationAdaptability
Licenses:Valid driver's license
Languages:English
Tech Stack:T3 platformWork ordersDiagnostic tools

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn