Lead DCI Operations Specialist

Discover Financial
United Kingdom
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Coaching","Mentoring","Relationship building","Analytical thinking","Problem solving"]

Own and expand operational knowledge for International Settlement Support core applications, including authorisations, settlement, pricing, and fees. Create and maintain process documentation and system flow, support issue resolution, and serve as an SME for core applications. Manage configuration for onboarding new clients and network products, while coaching and mentoring the team to reduce single points of failure. Collaborate with stakeholders across teams and drive a culture of accountability.

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Discover Financial
Discover Financial
1 month ago

Lead DCI Operations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own and expand operational knowledge for International Settlement Support core applications, including authorisations, settlement, pricing, and fees. Create and maintain process documentation and system flow, support issue resolution, and serve as an SME for core applications. Manage configuration for onboarding new clients and network products, while coaching and mentoring the team to reduce single points of failure. Collaborate with stakeholders across teams and drive a culture of accountability.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Collaborate with stakeholders to create documentation, including system flow, aligned with team processes.
  • •Leverage existing knowledge and ensure process documentation is kept up to date with new insights and learnings.
  • •Provide continuous systematic/operational support and assist with issue resolution.
  • •Become the International Settlement Support SME for core applications and coach/mentor team members.
  • •Manage configuration on core applications for onboarding new clients and implement system data table management for new network products (EMV, Digital, e-Commerce, Contactless).

Pay and Benefits

Perks:PensionAnnual BonusPaid LeaveHealth InsuranceParental Leave

Key Requirements

  • •Demonstrate reliability, self-motivation, and willingness to accept responsibility and accountability.
  • •Cross-functional knowledge of the Payment Network Industry with a focus on operations.
  • •Strong relationship-building skills with internal stakeholders.
  • •Strong analytical, problem-solving, and critical thinking skills.
  • •Ability to prioritize and manage multiple parallel projects and issues.
Experience:Payment network industry
Skills:CoachingMentoringRelationship buildingAnalytical thinkingProblem solving

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn