Learning Customer Success Manager
LumApps
Paris, Sophia Antipolis
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Presentation","Resourcefulness","Persuasiveness","Problem-solving","Organization","Customer focus","Relationship-building","Consulting skills","Initiative"]Own and manage a portfolio of learning customers in the Learning team, focused on growing adoption, retention, expansion, and satisfaction. Serve as the voice of customers, analyze portfolio data to prioritize outreach, and partner with customers to define success plans and KPIs. Provide coaching and best practices to expand usage into new use cases, collaborating with Sales, Product, Engineering, Marketing, and Operations to deliver customer outcomes.
