Numeric

1 month ago

Customer Success Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead the Customer Success function at Numeric, owning post-sales strategy, health scoring, renewals, and expansion. Build an AI-enabled operating system for customer success, including health metrics, escalation paths, and a sponsor program; coach and scale the CS team; and drive measurable outcomes like GDR and time-to-value to ensure customers adopt and renew at scale.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Make customers love Numeric by building champions, driving case studies, and owning a world-class post-sales motion.
•Build the operating system for CS: health scoring, QBR cadence, escalation paths, save-play library, and exec sponsor program.
•Hit GDR: define healthy vs. at-risk vs. churning, and implement a save playbook for each state.
•Design the activation model: define what adoption means per product and drive time-to-value.
•Scale the team: coach and hire CS managers as we grow.

Pay and Benefits

Salary: USD 160,000 - 190,000 annually

Equity and Bonus:Equity

Key Requirements

•8+ years total experience with 3+ years managing a team of ~3–8 (owning hiring, headcount, and performance)
•Built a customer-facing function and stand up the playbook rather than inheriting it
•Owned a hard outcome number directly (GDR, NDR, GRR, TTV, activation, expansion)
•Systems designer: design the operating system with signals, plays, owners, reviews, dashboards, cadence, escalation
•AI-fluent: build systems that automate tasks and infrastructure for efficiency

Experience:8+ yearsSaaSEnterprise Software

Skills:LeadershipCoachingCommunicationStrategic thinkingProblem-solving

Languages:English

Company Brief

Numeric

Numeric builds an AI accounting automation platform that streamlines month-end close, reconciliations, variance analysis, and technical accounting research for finance teams at private and public companies.

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn Glassdoor

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Numeric

1 month ago

Customer Success Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Make customers love Numeric by building champions, driving case studies, and owning a world-class post-sales motion.
•Build the operating system for CS: health scoring, QBR cadence, escalation paths, save-play library, and exec sponsor program.
•Hit GDR: define healthy vs. at-risk vs. churning, and implement a save playbook for each state.
•Design the activation model: define what adoption means per product and drive time-to-value.
•Scale the team: coach and hire CS managers as we grow.

Pay and Benefits

Salary: USD 160,000 - 190,000 annually

Equity and Bonus:Equity

Key Requirements

•8+ years total experience with 3+ years managing a team of ~3–8 (owning hiring, headcount, and performance)
•Built a customer-facing function and stand up the playbook rather than inheriting it
•Owned a hard outcome number directly (GDR, NDR, GRR, TTV, activation, expansion)
•Systems designer: design the operating system with signals, plays, owners, reviews, dashboards, cadence, escalation
•AI-fluent: build systems that automate tasks and infrastructure for efficiency

Experience:8+ yearsSaaSEnterprise Software

Skills:LeadershipCoachingCommunicationStrategic thinkingProblem-solving

Languages:English

Company Brief

Numeric

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn Glassdoor