Customer Success Lead

Numeric
New York
Workplace: OnsiteFull timeUSD 160,000 - 190,000 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Leadership","Coaching","Communication","Strategic thinking","Problem-solving"]

Lead the Customer Success function at Numeric, owning post-sales strategy, health scoring, renewals, and expansion. Build an AI-enabled operating system for customer success, including health metrics, escalation paths, and a sponsor program; coach and scale the CS team; and drive measurable outcomes like GDR and time-to-value to ensure customers adopt and renew at scale.

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Numeric
Numeric
2 months ago

Customer Success Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead the Customer Success function at Numeric, owning post-sales strategy, health scoring, renewals, and expansion. Build an AI-enabled operating system for customer success, including health metrics, escalation paths, and a sponsor program; coach and scale the CS team; and drive measurable outcomes like GDR and time-to-value to ensure customers adopt and renew at scale.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Make customers love Numeric by building champions, driving case studies, and owning a world-class post-sales motion.
  • •Build the operating system for CS: health scoring, QBR cadence, escalation paths, save-play library, and exec sponsor program.
  • •Hit GDR: define healthy vs. at-risk vs. churning, and implement a save playbook for each state.
  • •Design the activation model: define what adoption means per product and drive time-to-value.
  • •Scale the team: coach and hire CS managers as we grow.

Pay and Benefits

Salary: USD 160,000 - 190,000 annually
Equity and Bonus:Equity

Key Requirements

  • •8+ years total experience with 3+ years managing a team of ~3–8 (owning hiring, headcount, and performance)
  • •Built a customer-facing function and stand up the playbook rather than inheriting it
  • •Owned a hard outcome number directly (GDR, NDR, GRR, TTV, activation, expansion)
  • •Systems designer: design the operating system with signals, plays, owners, reviews, dashboards, cadence, escalation
  • •AI-fluent: build systems that automate tasks and infrastructure for efficiency
Experience:8+ yearsSaaSEnterprise Software
Skills:LeadershipCoachingCommunicationStrategic thinkingProblem-solving
Languages:English

Company Brief

Numeric
Numeric builds an AI accounting automation platform that streamlines month-end close, reconciliations, variance analysis, and technical accounting research for finance teams at private and public companies.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2021
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