Engineer/Field Operations Center (Emiratized Role)

e&
United Arab Emirates
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Problem-solving","Analytical skills","Communication","Interpersonal skills","Supervision"]

Provide technical support and operational expertise for field activities from the Field Operations Center (FOC), troubleshooting issues and supporting field staff to ensure smooth service delivery. Monitor and manage field operations, collaborate to optimize processes, and maintain accurate documentation. Ensure safety compliance during field work, supervise shift staff for efficient workflow, and use web-based applications and relevant tools to deliver timely support while staying current on industry trends.

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FursaFursa
e&
e&
1 day ago

Engineer/Field Operations Center (Emiratized Role)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide technical support and operational expertise for field activities from the Field Operations Center (FOC), troubleshooting issues and supporting field staff to ensure smooth service delivery. Monitor and manage field operations, collaborate to optimize processes, and maintain accurate documentation. Ensure safety compliance during field work, supervise shift staff for efficient workflow, and use web-based applications and relevant tools to deliver timely support while staying current on industry trends.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide technical support and operational expertise for field activities, ensuring effective troubleshooting for field staff.
  • •Monitor and manage field operations, identifying and resolving issues promptly.
  • •Collaborate with field staff to optimize processes and improve overall efficiency.
  • •Maintain accurate records and documentation of field activities and support provided.
  • •Ensure compliance with safety protocols and supervise shift staff to support effective communication and workflow.

Key Requirements

  • •Bachelor’s degree in Electrical & Electronic Engineering, Telecommunications Engineering, or Computer Science.
  • •Strong ability to navigate web-based applications and relevant software tools.
  • •Experience supervising shift staff and supporting efficient team workflows.
  • •Excellent problem-solving and analytical skills with a focus on troubleshooting.
  • •Ability to work rotational shifts (Morning, Afternoon, Evening) with flexibility.
Experience:Telecommunications
Education:Bachelor's in Electrical & Electronic Engineering, Telecommunications Engineering, or Computer Science
Skills:Problem-solvingAnalytical skillsCommunicationInterpersonal skillsSupervision
Tech Stack:Microsoft Office SuiteWeb-based applications

Company Brief

e&
Emirates Telecommunications (Etisalat, now e&) is a UAE-based multinational telecom operator providing mobile, fixed-line, broadband, IPTV and digital services across the Middle East, Africa and Asia, with extensive infrastructure and enterprise solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1976
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Glassdoor: 3.7
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