Field Tech Senior Associate

NTT
Pune
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Troubleshooting","Communication","Stakeholder management","Adaptability","Problem resolution"]

Configure, install, and troubleshoot network devices and services for high-availability operations. Monitor performance and system resources, conduct diagnostics and network analytics, and support capacity planning to maintain reliability. Use OSI/TCP-IP and routing protocol knowledge to resolve issues in coordination with vendors and regional teams, updating stakeholders on incidents and critical problems while following ITIL and escalation processes. Work in rotational shifts in a 24/7 environment.

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FursaFursa
NTT
NTT
1 month ago

Field Tech Senior Associate

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Last checked: 3 hours agoStatus: Live

Job Summary

Configure, install, and troubleshoot network devices and services for high-availability operations. Monitor performance and system resources, conduct diagnostics and network analytics, and support capacity planning to maintain reliability. Use OSI/TCP-IP and routing protocol knowledge to resolve issues in coordination with vendors and regional teams, updating stakeholders on incidents and critical problems while following ITIL and escalation processes. Work in rotational shifts in a 24/7 environment.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Configure and install network devices and services such as routers, switches, firewalls, load balancers, VPN, and QoS.
  • •Monitor performance and ensure system availability, reliability, and incident prevention.
  • •Use monitoring and diagnostic tools for troubleshooting and network analytics.
  • •Track resource utilization trends and support capacity planning.
  • •Coordinate with vendors and regional teams for issue resolution, following processes, KRI/deadlines, escalation matrix, and stakeholder updates.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree from an authorized university.
  • •CCNA & CCNP or higher (CCIE data centre infra).
  • •2+ years (L1) or 3–4 years (L2) of experience.
  • •Basic understanding of OSI or TCP/IP model and routing protocols.
  • •Knowledge of ITIL framework (CHG, Problem, and incident management) and willingness to work rotational shifts 24/7.
Experience:2-4 yearsNetworkIT operations
Education:Bachelor's
Skills:TroubleshootingCommunicationStakeholder managementAdaptabilityProblem resolution
Certifications:CCNACCNPCCIE (data centre infra)
Languages:English
Tech Stack:RoutersSwitchesFirewallsLoad balancersVPNQoSMonitoringNetwork diagnostic toolsNetwork analytics toolsOSI modelTCP/IPRouting protocolsITILServiceNowTicketing tool

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn