Renewal Coordinator - French & English Speaking

DocuSign
Cairo
Workplace: RemoteFull timeFunction: Executive & General ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Strategic mindset","Negotiation","Process management","Organization","Prioritization"]

Own and execute a portfolio of SaaS renewal contracts in an assigned territory, using win/win negotiation to protect contract value and customer trust. Drive account growth by identifying incremental renewal opportunities, maintain rolling forecasts, and communicate renewal risk to internal teams. Collaborate across Account Executives, Customer Success, Pricing, Legal, RevOps, and Product to improve outcomes, hit renewal targets, and optimize time-to-renewal decisions using customer data.

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FursaFursa
DocuSign
DocuSign
4 days ago

Renewal Coordinator - French & English Speaking

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Job Summary

Own and execute a portfolio of SaaS renewal contracts in an assigned territory, using win/win negotiation to protect contract value and customer trust. Drive account growth by identifying incremental renewal opportunities, maintain rolling forecasts, and communicate renewal risk to internal teams. Collaborate across Account Executives, Customer Success, Pricing, Legal, RevOps, and Product to improve outcomes, hit renewal targets, and optimize time-to-renewal decisions using customer data.
Location: Cairo
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Implement win/win negotiation strategies for a high quantity of renewals to enhance contract value and protect customer trust.
  • •Increase account growth by supporting the account team to identify incremental opportunities during renewal.
  • •Maintain and update a rolling forecast and communicate renewal risk to internal resources to develop resolution strategies.
  • •Collaborate with internal teams (Account Executives, Customer Success, Pricing, Legal, Revenue Operations, Product Management) to plan strategies for upcoming renewals.
  • •Evaluate renewal portfolio health using customer data and behavior and achieve renewal targets for revenue, bookings, and billings.

Key Requirements

  • •2+ years of experience in renewal management, account management, or customer success, ideally in SaaS offerings.
  • •Fluency in written and spoken English and French.
  • •Strong negotiation skills with experience driving contracts to completion on time.
  • •Ability to demonstrate a strategic mindset and have persuasive value conversations with customers at an executive level.
  • •Strong process management, financial acumen, contractual engineering skills, and ability to manage shifting priorities.
Experience:2+ yearsSaaS
Education:Bachelor's
Skills:Strategic mindsetNegotiationProcess managementOrganizationPrioritization
Languages:EnglishFrench

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
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