Officer - NCC Care

Oversee and optimize the operational flow across the customer care function within the Network Control Centre (NCC). Monitor daily operations, anticipate service impacts during disruptions, and act as the customer ambassador in NCC decision-making. Coordinate contingency plans with the Network Control Duty Manager, make welfare-support decisions, and serve as the central communication point across NCC, flight operations, airports, catering, and customer service to protect the passenger journey.