Customer Marketing Manager, Enterprise and Digital Natives

OpenAI
San Francisco
Workplace: HybridFull timeUSD 227,000 - 252,000 annuallyFunction: Marketing & GrowthExperience: 5-8 yearsSkills: ["Writing","Project management","Storytelling","Editing","Communication"]

Seeking a seasoned marketer to lead enterprise and digital-native customer storytelling, translating complex AI deployments into compelling narratives for executives and technical stakeholders. You’ll own end-to-end customer story development, prioritize high-impact use cases, and partner with GTM, Product Marketing, Content, and Legal to drive co-marketing initiatives from intake to publication in a hybrid San Francisco setting.

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FursaFursa
OpenAI
OpenAI
3 months ago

Customer Marketing Manager, Enterprise and Digital Natives

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Seeking a seasoned marketer to lead enterprise and digital-native customer storytelling, translating complex AI deployments into compelling narratives for executives and technical stakeholders. You’ll own end-to-end customer story development, prioritize high-impact use cases, and partner with GTM, Product Marketing, Content, and Legal to drive co-marketing initiatives from intake to publication in a hybrid San Francisco setting.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Marketing & Growth

Key Responsibilities

  • •Own the end-to-end development of enterprise and digital native customer stories, from intake through publication.
  • •Conduct interviews with customer stakeholders, including technical teams and business leaders.
  • •Write, edit, and finalize stories that clearly communicate use cases, outcomes, and product value.
  • •Translate complex technical implementations into narratives that resonate with both technical and executive audiences.
  • •Partner with Account Directors and GTM teams to identify high-value customer stories aligned to business priorities.

Pay and Benefits

Salary: USD 227,000 - 252,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Have 5–8+ years of experience in Customer Marketing or Product Marketing (Content Marketing backgrounds also considered).
  • •Are an exceptional writer with experience translating technical products or complex business workflows into clear narratives.
  • •Can synthesize inputs from technical stakeholders and senior business leaders, including executives.
  • •Have strong judgment on what makes a compelling customer story and which use cases will resonate.
  • •Are a strong project manager who can independently drive multiple workstreams.
Experience:5-8 yearsEnterpriseAISaaS
Skills:WritingProject managementStorytellingEditingCommunication
Languages:English
Tech Stack:AIStorytellingContent marketing

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor