Crh

6 days ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Take incoming calls and manage customer orders by verifying requests, processing payments, and quoting COD orders. Schedule and dispatch daily deliveries, maintain accurate delivery and product records, and negotiate delivery times. Support high call volumes while multitasking with plants and team members, using Command Dispatch Systems and GPS tools to assist drivers and determine travel time and plant assignments. Escalate issues as they arise while maintaining a professional, safety-focused customer experience.

Location: Ohio

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Intake and verify orders through a centralized call center (up to 450 calls per day).
•Process credit card charges and quote COD orders.
•Schedule, dispatch, and control drivers to satisfy customer demand while meeting safety and efficiency goals.
•Record accurate delivery and product information, including negotiating delivery times with customers and handling KPI/data entry.
•Maintain a professional demeanor and escalate issues as they arise while resolving problems and building lasting customer relationships.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDental401kDisabilityRemote Work

Key Requirements

•High school diploma or GED, or 1-3 years of related experience and/or training, or an equivalent combination of education and experience.
•Ability to read and interpret documents including safety rules, DOT regulations, and procedure manuals.
•Proficient with Windows, Excel, Word, and PowerPoint, with strong typing and dictation skills.
•Must be able to navigate various GPS systems and assist drivers in finding jobsites, including determining travel time and best plant locations.
•Able to work overtime and varying shifts, including early mornings, late afternoons, and Saturdays.

Experience:1-3 yearsTransportationConstructionCall centerReady mix concrete

Education:High School

Skills:Customer serviceCommunicationAttention to detailMultitaskingProblem-solving

Tech Stack:WindowsExcelWordPowerPointGPSCommand Dispatch Systems

Company Brief

Crh

Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.

Industry: Building Materials

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 1970

Website LinkedIn

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Crh