Implementation Consultant, EMEA

Fieldguide
United Kingdom
Workplace: RemoteFull timeGBP 73,000 - 77,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Project management","Prioritization","Risk mitigation","Problem-solving","Communication","Influence"]

Own onboarding for new Fieldguide customers across the EMEA region, partnering with Customer Success and Go-To-Market teams to deliver the Fieldguide Accelerator program. Build trust through structured engagement, guide customers from handoff to value realization, cultivate customer champions, and advocate customer needs across Engineering, Product, Design, and enablement teams. Identify and mitigate success risks, and document adoption progress using success metrics and case studies.

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Fieldguide
Fieldguide
1 day ago

Implementation Consultant, EMEA

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Last checked: 6 hours agoStatus: Live

Job Summary

Own onboarding for new Fieldguide customers across the EMEA region, partnering with Customer Success and Go-To-Market teams to deliver the Fieldguide Accelerator program. Build trust through structured engagement, guide customers from handoff to value realization, cultivate customer champions, and advocate customer needs across Engineering, Product, Design, and enablement teams. Identify and mitigate success risks, and document adoption progress using success metrics and case studies.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Maintain customer engagement from sales handoff through value realization during implementation.
  • •Create and maintain an onboarding goals plan, reviewing progress and adapting activities to meet customer objectives.
  • •Cultivate customer champions and build their Fieldguide product knowledge.
  • •Serve as the link between customers and Fieldguide teams (Engineering, Product, Design, Customer Enablement, Sales) and communicate customer needs internally.
  • •Identify success risks early, develop mitigation action plans, and document adoption/value progress using case studies, success metrics, and customer value realization over time.

Pay and Benefits

Salary: GBP 73,000 - 77,000 annually
Equity and Bonus:Equity

Key Requirements

  • •At least 2+ years delivering risk advisory or technology risk engagements, including SOC 1/2, ISO 27001, PCI, HIPAA, or NIST assessments.
  • •AND/OR 3+ years in technology consulting, customer onboarding, implementation, or similar roles at a top management consulting firm or high-growth startup.
  • •Demonstrated consulting skills delivering business value as a trusted advisor to complex organizations.
  • •Strong project management with ability to prioritize and manage multiple customers, projects, and requests with limited oversight.
  • •Executive communication skills with a history of influencing change across customers and internal teams.
Experience:2+ yearsCybersecurityPrivacyFinancial auditTechnology riskCustomer onboardingTechnology consulting
Skills:Project managementPrioritizationRisk mitigationProblem-solvingCommunicationInfluence

Company Brief

Fieldguide
Provides an agentic AI platform that automates and manages end-to-end audit, advisory, and compliance engagements for CPA and consulting firms, improving efficiency, margins, and client outcomes.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Revenue: USD 1M to 5M
Growth: Growth Stage Startup
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2020
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor