4 weeks ago

Tech Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Act as a technical reference in compressors, blowers, and vacuum systems to deliver agile post-sales support for customers across LATAM. Resolve advanced technical issues for field technicians, distributors, and customers via phone, email, and onsite visits. Lead case follow-ups through closure, anticipate risks with continuous improvements, perform root-cause analysis, and create technical troubleshooting materials while training internal and external teams.

Location: Santiago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Resolve advanced technical problems for field technicians, distributors, and customers via phone, email, and onsite support.
•Lead critical case resolution, follow cases through to closure, and propose continuous improvements.
•Perform root-cause analysis and detailed technical evaluations; produce technical reports focused on quality and risk mitigation.
•Create and maintain technical knowledge assets such as diagnostic/troubleshooting guides, fault trees, and technical bulletins.
•Support and deliver technical training for internal teams, distributors, and customers.

Key Requirements

•University degree.
•Previous experience in maintenance and technical support.
•Previous experience delivering technical training in the relevant area.
•Advanced English and Spanish.
•Knowledge of compressors, blowers, and vacuum systems, including tools and troubleshooting experience; plus air dryers, variable frequency drives, electric motors, and industrial control/communications systems; experience using Salesforce.

Experience:Post-sales supportTechnical supportMaintenanceLATAMIndustrial equipment

Skills:Problem-solvingProactive attitudeStrategic follow-upRoot-cause analysisKnowledge sharing

Languages:EnglishSpanish

Tech Stack:Salesforce

Company Brief

Ingersoll Rand

Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Davidson, United States

Founded: 1871

Website LinkedIn

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Ingersoll Rand

4 weeks ago

Tech Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Santiago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Resolve advanced technical problems for field technicians, distributors, and customers via phone, email, and onsite support.
•Lead critical case resolution, follow cases through to closure, and propose continuous improvements.
•Perform root-cause analysis and detailed technical evaluations; produce technical reports focused on quality and risk mitigation.
•Create and maintain technical knowledge assets such as diagnostic/troubleshooting guides, fault trees, and technical bulletins.
•Support and deliver technical training for internal teams, distributors, and customers.

Key Requirements

•University degree.
•Previous experience in maintenance and technical support.
•Previous experience delivering technical training in the relevant area.
•Advanced English and Spanish.
•Knowledge of compressors, blowers, and vacuum systems, including tools and troubleshooting experience; plus air dryers, variable frequency drives, electric motors, and industrial control/communications systems; experience using Salesforce.

Experience:Post-sales supportTechnical supportMaintenanceLATAMIndustrial equipment

Skills:Problem-solvingProactive attitudeStrategic follow-upRoot-cause analysisKnowledge sharing

Languages:EnglishSpanish

Tech Stack:Salesforce

Company Brief

Ingersoll Rand

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Davidson, United States

Founded: 1871

Website LinkedIn