Salesforce

2 weeks ago

Senior Benefits & Leave Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Own benefits and leave of absence administration and employee support within Salesforce’s People Services (Shared Services) function, partnering with Benefit/LOA vendors and global stakeholders. Interpret policies and regulations, manage case workflows using KPIs and dashboards, and surface trends to improve tiered resolutions. Lead UAT for system enhancements and support special Benefit/LOA projects, ensuring accurate, scalable processes and up-to-date internal/external articles.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Serve as the primary liaison between Benefit and LOA vendors and Salesforce employees, interpreting benefits/leave policies to provide guidance and clarification.
•Manage case workflows using team dashboards and Salesforce KPIs, ensuring timely, accurate employee support.
•Identify trends in the case management system and help create training opportunities for the T1 team and SMEs.
•Partner with Benefits/LOA COE, Payroll, ESBPs, and legal counsel; assist employees with Workers’ Compensation claims with Health & Safety and the vendor.
•Lead UAT for system enhancements and support special Benefit/LOA projects, while continuously improving processes and updating internal/external articles.

Key Requirements

•1-3 years of human resources experience, including benefits and leave of absence administration and vendor management.
•Experience supporting or operating within a centralized human resources function (preferred).
•Ability to build, develop, implement, and engage in new service delivery approaches.
•Demonstrated ability to navigate ambiguity, multiple priorities, and a constantly changing environment.
•SHRM certification recommended.

Experience:1-3 yearsHuman resources

Skills:Customer serviceCollaborationCase managementProblem-solvingAbility to work independently

Certifications:SHRM

Tech Stack:Basecamp

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

2 weeks ago

Senior Benefits & Leave Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Serve as the primary liaison between Benefit and LOA vendors and Salesforce employees, interpreting benefits/leave policies to provide guidance and clarification.
•Manage case workflows using team dashboards and Salesforce KPIs, ensuring timely, accurate employee support.
•Identify trends in the case management system and help create training opportunities for the T1 team and SMEs.
•Partner with Benefits/LOA COE, Payroll, ESBPs, and legal counsel; assist employees with Workers’ Compensation claims with Health & Safety and the vendor.
•Lead UAT for system enhancements and support special Benefit/LOA projects, while continuously improving processes and updating internal/external articles.

Key Requirements

•1-3 years of human resources experience, including benefits and leave of absence administration and vendor management.
•Experience supporting or operating within a centralized human resources function (preferred).
•Ability to build, develop, implement, and engage in new service delivery approaches.
•Demonstrated ability to navigate ambiguity, multiple priorities, and a constantly changing environment.
•SHRM certification recommended.

Experience:1-3 yearsHuman resources

Skills:Customer serviceCollaborationCase managementProblem-solvingAbility to work independently

Certifications:SHRM

Tech Stack:Basecamp

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor