Director Lead - Systems Engineering

Ally Financial
Detroit, Charlotte
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 9+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Problem-solving","Leading through ambiguity","Cross-functional partnership"]

Lead Site Reliability Engineering (SRE) and Production Operations to ensure operational health, stability, resilience, and availability for critical production applications and platforms across Ally’s Automotive and Insurance businesses. Define and execute SRE and production support strategy, modernize operating models, drive reliability practices (SLIs/SLOs, error budgets, readiness, automation, observability), manage major incidents, and partner cross-functionally to reduce risk and improve recovery times.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ally Financial
Ally Financial
3 weeks ago

Director Lead - Systems Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead Site Reliability Engineering (SRE) and Production Operations to ensure operational health, stability, resilience, and availability for critical production applications and platforms across Ally’s Automotive and Insurance businesses. Define and execute SRE and production support strategy, modernize operating models, drive reliability practices (SLIs/SLOs, error budgets, readiness, automation, observability), manage major incidents, and partner cross-functionally to reduce risk and improve recovery times.
Location: Detroit, Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Director level

Key Responsibilities

  • •Lead SRE strategy and production operations for critical application platforms, meeting availability, resiliency, recoverability, and performance targets.
  • •Own and evolve the production support operating model, including incident, problem, and change risk management and service restoration.
  • •Drive adoption of SRE practices (SLIs/SLOs, error budgets, operational readiness) and automation-first engineering approaches.
  • •Establish a target-state SRE organization and operating model, including capacity planning, skill mix, and coverage for sustainable 24x7 operations.
  • •Provide executive leadership during major incidents, drive post-incident reviews/root-cause fixes, and institutionalize reliability best practices across the portfolio.

Key Requirements

  • •9+ years of relevant experience.
  • •Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent.
  • •10+ years of experience in Site Reliability Engineering, Production Operations, Infrastructure Engineering, or related operations disciplines.
  • •Experience leading managers, engineers, or large technical operations teams in complex enterprise environments (7+ years).
  • •Proven experience evaluating or implementing AIOps/AI-driven operational capabilities and leading production support, incident and problem management for business-critical applications.
Experience:9+ yearsEnterpriseSREProduction operationsInfrastructure operationsHigh-availability24x7 operations
Education:Bachelor's
Skills:LeadershipCommunicationProblem-solvingLeading through ambiguityCross-functional partnership
Tech Stack:SRESLIsSLOsError budgetsAIOpsObservabilityMonitoringAlertingLoggingCapacity planningCI/CD

Company Brief

Ally Financial
Provides digital banking, auto financing, and mortgage lending services for consumers and businesses. Ally Financial is known for its online-first banking platform and broad suite of financial products.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Detroit, United States
Founded: 1919
WebsiteLinkedIn