2 days ago

Quality & Training Specialist - VSO - Singapore

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own quality assurance and training activities for human moderation at scale. Perform analytical audits and deep dives using Root Cause Analysis to identify recurring quality issues and translate findings into actionable guidance for operations teams. Interpret complex safety policies, lead calibration sessions across moderation teams, manage edge-case escalations, and cascade policy updates. Use AI and QA dashboards to improve performance and deliver weekly/monthly reporting, while supporting training rollouts for new policy changes.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Seniority: Mid level

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets (e.g., accuracy, RCA, appeal success rates).
•Perform deep dives into recurring quality issues via RCA, identify error patterns, and translate findings into actionable feedback for Operational Guidelines & Standards and Operations Teams.
•Provide expert judgment on complex or high-risk cases by interpreting safety guidelines and validating “golden sets” to improve enforcement accuracy.
•Lead calibration sessions across moderation teams and partner with BPO Partners, PPS, PS, and OGS teams to align and drive global quality goals.
•Manage edge cases, ensure policy cascading and communications are implemented across partners, and support training rollouts for new policy changes and operational guideline updates.

Key Requirements

•1+ year conducting analytical quality audits, tracking performance targets, and maintaining data integrity in a trust and safety, compliance, or high-volume operational environment.
•Strong ownership and problem-solving skills, including Root Cause Analysis (RCA) to identify trends and propose process optimizations that reduce errors without slowing moderation.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Lead calibration sessions and deliver training while partnering with cross-functional stakeholders to align on global quality goals.
•Fluency in data visualization and reporting, using QA/calibration tools and leveraging AI to streamline workflows and provide actionable feedback.

Experience:1+ yearsHigh-volume operationsTrust and safetyContent moderation

Skills:OwnershipProblem-solvingStakeholder managementAttention to detailSelf-motivation

Languages:English

Tech Stack:AIRoot Cause Analysis (RCA)QA dashboardsCalibration toolsData visualizationReporting

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Quality & Training Specialist - VSO - Singapore

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Seniority: Mid level

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets (e.g., accuracy, RCA, appeal success rates).
•Perform deep dives into recurring quality issues via RCA, identify error patterns, and translate findings into actionable feedback for Operational Guidelines & Standards and Operations Teams.
•Provide expert judgment on complex or high-risk cases by interpreting safety guidelines and validating “golden sets” to improve enforcement accuracy.
•Lead calibration sessions across moderation teams and partner with BPO Partners, PPS, PS, and OGS teams to align and drive global quality goals.
•Manage edge cases, ensure policy cascading and communications are implemented across partners, and support training rollouts for new policy changes and operational guideline updates.

Key Requirements

•1+ year conducting analytical quality audits, tracking performance targets, and maintaining data integrity in a trust and safety, compliance, or high-volume operational environment.
•Strong ownership and problem-solving skills, including Root Cause Analysis (RCA) to identify trends and propose process optimizations that reduce errors without slowing moderation.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Lead calibration sessions and deliver training while partnering with cross-functional stakeholders to align on global quality goals.
•Fluency in data visualization and reporting, using QA/calibration tools and leveraging AI to streamline workflows and provide actionable feedback.

Experience:1+ yearsHigh-volume operationsTrust and safetyContent moderation

Skills:OwnershipProblem-solvingStakeholder managementAttention to detailSelf-motivation

Languages:English

Tech Stack:AIRoot Cause Analysis (RCA)QA dashboardsCalibration toolsData visualizationReporting

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn