Customer Engineer-CMP

Applied Materials
Shanghai
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 4-7 yearsEducation: associatesSkills: ["Communication","Customer coordination","Mentoring","Troubleshooting","Reliability mindset"]

Serve as the direct liaison with semiconductor customers by installing, maintaining, and upgrading customer equipment. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues with support as needed. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers to ensure smooth operations and provide training and mentorship to junior Customer Engineers.

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Applied Materials
Applied Materials
1 week ago

Customer Engineer-CMP

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Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the direct liaison with semiconductor customers by installing, maintaining, and upgrading customer equipment. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues with support as needed. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers to ensure smooth operations and provide training and mentorship to junior Customer Engineers.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Apply basic diagnostic techniques to assess and address equipment technical issues with assistance from Senior Field Service Engineers as needed.
  • •Collaborate with Senior Field Service Engineers and/or customers to understand roadmaps, process flows, inflection points, requirements, and business challenges.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers; train and mentor junior Customer Engineers.
Travel: Medium travel

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •4-7 years of work experience in the semiconductor industry or other equipment support industry.
  • •Strong mechanical aptitude across pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools and appropriate usage, including digital multimeters.
  • •Effective written and verbal communication skills and basic knowledge of Microsoft Excel, Word, and PowerPoint.
Experience:4-7 yearsSemiconductor industryEquipment support
Education:Associate's
Skills:CommunicationCustomer coordinationMentoringTroubleshootingReliability mindset
Licenses:Valid driver’s licensePassport
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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