Operations Associate

Miral Group
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Analytical thinking","Customer service","Fast decision-making"]

Provide exceptional guest experiences at immersive attractions by welcoming visitors, guiding them around the facility, and answering questions. Monitor visitor behavior to support safety and enforcement of exhibition rules, respond to concerns or emergencies, and resolve guest inquiries promptly. Help maintain cleanliness and orderliness throughout the visit, stay informed on events and promotions, and represent the brand with professionalism, enthusiasm, and a passion for art and technology.

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FursaFursa
Miral Group
Miral Group
5 days ago

Operations Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide exceptional guest experiences at immersive attractions by welcoming visitors, guiding them around the facility, and answering questions. Monitor visitor behavior to support safety and enforcement of exhibition rules, respond to concerns or emergencies, and resolve guest inquiries promptly. Help maintain cleanliness and orderliness throughout the visit, stay informed on events and promotions, and represent the brand with professionalism, enthusiasm, and a passion for art and technology.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Welcome visitors and provide an overview of the experience.
  • •Assist guests with navigation, directions, and questions as needed.
  • •Ensure visitor safety by enforcing exhibition rules, monitoring behavior, and responding to safety concerns or emergencies.
  • •Provide customer service by addressing inquiries, resolving issues, and ensuring a positive visitor experience.
  • •Maintain cleanliness and orderliness by monitoring and tidying up as needed.

Key Requirements

  • •Excellent communication skills in English (reading, writing, and speaking).
  • •Proficiency with Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).
  • •Strong problem-solving skills and ability to act quickly on your feet.
  • •Analytical skills to identify trends in provided data.
  • •1+ year of experience in an operational department within hospitality/leisure (desirable).
Experience:HospitalityLeisureGuest services
Skills:CommunicationProblem-solvingAnalytical thinkingCustomer serviceFast decision-making
Languages:English
Tech Stack:Microsoft OfficeOutlookTeamsWordExcelPowerPoint

Company Brief

Miral Group
Develops and operates destination attractions and leisure experiences in Abu Dhabi, including theme parks, entertainment venues, hotels, and real estate on Yas Island and other major tourism projects.
Industry: Theme Parks & Attractions
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2010
WebsiteLinkedIn