TikTok Shop - Moderation Program Manager

TikTok
Singapore
Full timeFunction: Program & Project Management (PMO)Education: bachelorsSkills: ["Coordination","Communication","Risk awareness","Cross-functional collaboration"]

Own end-to-end moderation governance and operational readiness for TikTok Shop across assigned moderation domains. Drive risk management, enforcement enablement, and governance alignment by monitoring performance metrics, running quality assessments and calibration, and optimizing processes. Partner with cross-functional teams and external BPO partners to implement moderation standards, update SOPs and guidelines, manage workflows, and support escalations and dispute handling in the US market.

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FursaFursa
TikTok
TikTok
17 hours ago

TikTok Shop - Moderation Program Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own end-to-end moderation governance and operational readiness for TikTok Shop across assigned moderation domains. Drive risk management, enforcement enablement, and governance alignment by monitoring performance metrics, running quality assessments and calibration, and optimizing processes. Partner with cross-functional teams and external BPO partners to implement moderation standards, update SOPs and guidelines, manage workflows, and support escalations and dispute handling in the US market.
Location: Singapore
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Own end-to-end moderation governance, enforcement enablement, and operational readiness across assigned moderation domains.
  • •Act as the single-threaded owner for moderation domain performance, operational quality, and governance execution.
  • •Conduct quality assessments, audits, and calibration sessions to evaluate accuracy and drive continuous improvement.
  • •Monitor and analyze operational metrics, leakage patterns, and moderation performance data to identify gaps and recommend scalable solutions.
  • •Partner with cross-functional teams and external BPO partners to operationalize policies, maintain enforcement consistency, and manage escalations.

Key Requirements

  • •Bachelor’s degree or above.
  • •Experience in e-commerce safety, quality analysis, policy enforcement, or public policy.
  • •Familiarity with e-commerce compliance requirements and internet governance management with risk awareness.
  • •Ability to synthesize large data sets and policies into cohesive, actionable outputs.
Experience:E-commerce
Education:Bachelor's
Skills:CoordinationCommunicationRisk awarenessCross-functional collaboration

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn