Technical Solutions Engineer

Arista Networks
Krakow
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Problem-solving","Teamwork","Triage"]

A mid-senior level Technical Solutions Engineer at Arista Networks provides expert technical support and collaboration with engineering, product management, and sales teams to resolve complex customer network issues. You will diagnose and troubleshoot a wide range of protocols and hardware/software problems, document issues, and contribute to product quality programs while ensuring customer success in a fast-paced, global environment.

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FursaFursa
Arista Networks
Arista Networks
7 months ago

Technical Solutions Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

A mid-senior level Technical Solutions Engineer at Arista Networks provides expert technical support and collaboration with engineering, product management, and sales teams to resolve complex customer network issues. You will diagnose and troubleshoot a wide range of protocols and hardware/software problems, document issues, and contribute to product quality programs while ensuring customer success in a fast-paced, global environment.
Location: Krakow
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Respond to customer product inquiries via telephone or email and address installation, operation, maintenance, or compatibility issues.
  • •Troubleshoot hardware and software problems and recommend corrective actions for complex environments.
  • •Document customer communication and recurring technical issues to support product quality programs and product development.
  • •Collaborate with software and hardware development teams, customer engineering, and sales to resolve issues and improve customer satisfaction.
  • •Communicate clearly and effectively across a diverse, multicultural team to ensure quick response times and successful customer outcomes.

Key Requirements

  • •3+ years of hands-on networking experience with protocols such as AAA/RADIUS/TACACS, ACL, ARP, BGP, DHCP, 1G/10G Ethernet, EVPN, MPLS, OSPF, QoS, VRF, VXLAN
  • •Experience with troubleshooting tools (IXIA, tcpdump, Wireshark) and packet analysis
  • •Strong Linux skills and familiarity with scripting/programming (C++, Java, Python, Perl, JavaScript, shell); Cloud/Automation a plus
  • •Minimum education is a BS or MS in CS/EE or related; industry certifications preferred; prior TAC experience preferred
  • •Excellent written and verbal communication; ability to triage and diagnose in complex customer environments
Experience:3+ yearsComputer networking
Education:Bachelor's in CS/EE
Skills:CommunicationCollaborationProblem-solvingTeamworkTriage
Languages:English
Tech Stack:IXIATcpdumpWiresharkLinuxC++JavaPythonPerlJavaScriptShellOpenFlowVXLANBGPOSPFMPLSNATQoSSNMPEthernetRADIUS

Company Brief

Arista Networks
Designs and sells high-performance cloud networking hardware and software for large-scale data centers and enterprise environments, including switches, routers, and network operating systems focused on programmability, telemetry, and low-latency networking.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 2004
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