Senior Manager, Commercial Enablement

Deliveroo
London
Workplace: HybridFull timeFunction: Executive & General ManagementExperience: 8+ yearsSkills: ["Hands-on leadership","Stakeholder management","Communication","Pragmatism","Navigating ambiguity"]

Lead the Commercial Enablement function across 37 EMEA markets, building a multi-disciplinary team spanning learning & development, analytics, and commercial incentives. Oversee role-based onboarding and capability programs for Merchant Sales, Account Management, and Support, while designing incentive plans aligned to selection, growth, quality, profitability, and merchant outcomes. Provide leaders with trusted dashboards and metrics, improving data quality and reporting adoption to drive measurable frontline productivity and performance.

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FursaFursa
Deliveroo
Deliveroo
6 months ago

Senior Manager, Commercial Enablement

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Last checked: 57 minutes agoStatus: Live

Job Summary

Lead the Commercial Enablement function across 37 EMEA markets, building a multi-disciplinary team spanning learning & development, analytics, and commercial incentives. Oversee role-based onboarding and capability programs for Merchant Sales, Account Management, and Support, while designing incentive plans aligned to selection, growth, quality, profitability, and merchant outcomes. Provide leaders with trusted dashboards and metrics, improving data quality and reporting adoption to drive measurable frontline productivity and performance.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Oversee the design and delivery of learning programs for Merchant Sales, Account Management, and Support, including onboarding and role-based development.
  • •Own the design, rollout, and operation of incentive programs aligned to frontline behaviour and merchant outcome goals, including governance and performance measurement.
  • •Provide trusted, actionable analytics and dashboards with consistent definitions to identify performance gaps and priorities for intervention.
  • •Partner with Data Science, Engineering, Analytics, and business stakeholders to improve data availability, data quality, and reporting adoption.
  • •Build scalable systems and operating processes to improve frontline productivity, training effectiveness, and incentive performance across markets.

Key Requirements

  • •8+ years of experience in strategy consulting, commercial strategy, revenue operations, sales operations, merchant operations, or a related field.
  • •Experience leading multi-disciplinary, multi-country teams across areas such as analytics, learning & development, program management, and incentive design.
  • •Strong commercial judgment and the ability to connect enablement work to measurable business outcomes.
  • •Demonstrated experience building scalable operating models, processes, governance, and performance management systems.
  • •Hands-on incentive program experience, including sales compensation, variable pay, or other performance-based reward mechanisms.
Experience:8+ years
Skills:Hands-on leadershipStakeholder managementCommunicationPragmatismNavigating ambiguity

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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