Senior Customer Success Manager

SecurityScorecard
New York
Workplace: HybridFull timeUSD 160,000 - 200,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Organizational skills","Customer relationship management","Forecasting","Strategic advisory"]

Own a portfolio of customer relationships to help clients transform how they manage cybersecurity risk. You’ll align customer conversations to cybersecurity and third-party risk objectives, act as a trusted platform and domain advisor, and drive retention, renewals (quote-to-cash), and expansion through new use cases and deeper platform adoption. Represent the customer voice in product feedback and service delivery, while partnering closely with internal Sales teams.

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FursaFursa
SecurityScorecard
SecurityScorecard
4 days ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own a portfolio of customer relationships to help clients transform how they manage cybersecurity risk. You’ll align customer conversations to cybersecurity and third-party risk objectives, act as a trusted platform and domain advisor, and drive retention, renewals (quote-to-cash), and expansion through new use cases and deeper platform adoption. Represent the customer voice in product feedback and service delivery, while partnering closely with internal Sales teams.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive strategy and tactical execution by aligning customer conversations to cybersecurity and risk management objectives.
  • •Serve as a trusted advisor and subject matter expert on the platform and cybersecurity risk domains.
  • •Drive retention and expansion, including accurate forecasting and close collaboration with internal Sales teams.
  • •Own renewals quote-to-cash for the book of business with minimal Sales engagement.
  • •Identify opportunities to increase customer value via platform adoption, new use cases, and expanded engagement.
Travel: High travel

Pay and Benefits

Salary: USD 160,000 - 200,000 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveParental Leave

Key Requirements

  • •Bachelor's degree.
  • •5–7 years in account management, customer success, technical account management, or a similar customer-facing role.
  • •Solid understanding of cybersecurity or third-party risk management practices with strong technical aptitude.
  • •Demonstrated ownership of renewals, including quote-to-cash mechanics, with minimal Sales involvement.
  • •Strong written and verbal communication skills and meticulous organizational skills.
Experience:CybersecurityThird-party riskSaaS
Education:Bachelor's
Skills:CommunicationOrganizational skillsCustomer relationship managementForecastingStrategic advisory
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SecurityScorecard
Provides a cybersecurity ratings platform that continuously assesses and monitors organizations' and third-party vendors' security posture using external data and analytics to help enterprises manage risk, prioritize remediation, and inform vendor risk decisions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2013
WebsiteLinkedIn