Service Administrator

Epiroc
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Communication","Customer service","Troubleshooting","Attention to detail","Organization"]

Support Epiroc USA’s Parts and Services Division by administering the service order process end-to-end: managing work orders, purchase orders, WIP tracking, and customer invoicing. Provide local troubleshooting and maintain accurate records for credits and work orders. Update training and business process documents, assist in organizing technical training logistics, and answer customer calls. Serve as backup across service centers and follow safety and business process policies.

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Epiroc
Epiroc
1 week ago

Service Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 minutes agoStatus: Live

Job Summary

Support Epiroc USA’s Parts and Services Division by administering the service order process end-to-end: managing work orders, purchase orders, WIP tracking, and customer invoicing. Provide local troubleshooting and maintain accurate records for credits and work orders. Update training and business process documents, assist in organizing technical training logistics, and answer customer calls. Serve as backup across service centers and follow safety and business process policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Coordinate administrative aspects of the service order process, including work order lifecycle, purchase orders, WIP tracking, and timely customer invoicing.
  • •Provide local troubleshooting support to service technicians, including time entry reconciliation in M3, and maintain accurate records for work orders, credits, and related documents.
  • •Update and manage training materials and business process reference documents, and assist in organizing technical training logistics and quotations.
  • •Support business functions such as parts orders and receipts, dispatching shipments, and answering customer calls.
  • •Serve as backup for service administration support across Epiroc USA service centers while adhering to safety and business process policies.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVisionPrescriptionTelemedicineWellness StipendEmployee DiscountsDisability InsuranceLife Insurance401kPaid LeavePaid SickEmployee AssistanceHsaFsa

Key Requirements

  • •High school diploma or equivalent is required.
  • •1–3 years of practical experience in customer and/or technical service and training, or an equivalent combination of education and experience (mining/heavy equipment experience preferred).
  • •Valid driver’s license.
  • •Excellent verbal, written, and presentation communication skills with a professional demeanor.
  • •Proficient MS Office skills, especially Word, Excel, PowerPoint, and Outlook.
Experience:MiningHeavy equipment
Education:High School
Skills:CommunicationCustomer serviceTroubleshootingAttention to detailOrganization
Licenses:Driver’s license
Tech Stack:MS OfficeWordExcelPowerPointOutlookM3

Company Brief

Epiroc
Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.
Industry: Mining & Metals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 2018
WebsiteLinkedIn