Retail Personal Banker II - Stop 11

Fifth Third Bancorp
Indianapolis
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Communication","Customer focus","Decision-making","Risk awareness","Relationship building"]

Deliver an exceptional customer experience by building and maintaining long-lasting relationships with existing and prospective customers. Use a consultative sales and service approach to identify needs, tailor recommendations, and maintain knowledge of products and processes. Collaborate with internal partners to resolve issues, analyze customer credit and financial information, and provide support that reinforces the value of current and new technology—while following risk, ethics, and conduct policies.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Retail Personal Banker II - Stop 11

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Deliver an exceptional customer experience by building and maintaining long-lasting relationships with existing and prospective customers. Use a consultative sales and service approach to identify needs, tailor recommendations, and maintain knowledge of products and processes. Collaborate with internal partners to resolve issues, analyze customer credit and financial information, and provide support that reinforces the value of current and new technology—while following risk, ethics, and conduct policies.
Location: Indianapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach in person, over the phone, or other channels.
  • •Use a consultative approach to uncover customer needs and tailor recommendations, solutions, and advice.
  • •Maintain working knowledge of products, services, and processes offered.
  • •Work collaboratively with internal partners to ensure customer needs are met and problems are resolved.
  • •Analyze customer credit data and other financial information to ensure customers receive appropriate solutions aligned with their needs.
Travel: Low travel

Key Requirements

  • •High School Diploma/GED and 1 year customer service experience, or a college degree or equivalent military experience.
  • •Experience in a sales environment; experience in the financial industry is a plus.
  • •Demonstrated ability to develop comfort level with new household acquisitions and deepening customer relationships.
  • •Ability to professionally represent the bank in verbal and written communication.
  • •Capable of analyzing credit and financial information.
Experience:Financial servicesBankingConsumer bankingCustomer serviceSales
Education:High School
Skills:CommunicationCustomer focusDecision-makingRisk awarenessRelationship building
Certifications:S.A.F.E. Act registration (NMLS)

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
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