Spiff - Onboarding Specialist

Salesforce
Hyderabad, Bengaluru
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Consultative discovery","Relationship building","Problem-solving"]

Serve as a Salesforce subject-matter expert for Spiff, owning the post-sale onboarding experience for new Spiff customers. Deliver virtual 1:1 engagements that educate and enable rapid time-to-value through consultative discovery, success metrics alignment, and strategic recommendations. Build customized Success Paths from onboarding through value realization, partnering with internal stakeholders and external partners while leveraging AI tools to scale onboarding knowledge and improve customer outcomes.

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FursaFursa
Salesforce
Salesforce
1 day ago

Spiff - Onboarding Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as a Salesforce subject-matter expert for Spiff, owning the post-sale onboarding experience for new Spiff customers. Deliver virtual 1:1 engagements that educate and enable rapid time-to-value through consultative discovery, success metrics alignment, and strategic recommendations. Build customized Success Paths from onboarding through value realization, partnering with internal stakeholders and external partners while leveraging AI tools to scale onboarding knowledge and improve customer outcomes.
Location: Hyderabad, Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as a Salesforce subject-matter expert for Spiff to accelerate customer time-to-value and adoption.
  • •Own the post-sale customer welcome and trusted-advisor onboarding into the Spiff ecosystem.
  • •Deliver high-impact virtual 1:1 engagements to educate, empower, and enable measurable value.
  • •Use consultative discovery to uncover business use cases, define success metrics, and align product capabilities to customer objectives.
  • •Design customized Success Paths and collaborate with internal stakeholders and external partners to drive customer outcomes.

Key Requirements

  • •3+ years of spreadsheet proficiency, including VLOOKUP, data modeling, and formula logic.
  • •Hands-on Salesforce experience and associated applications.
  • •Bachelor’s degree or equivalent experience in Business, Technology, or related fields.
  • •Ability to understand and discuss customer business needs, value drivers, and success metrics across industries.
  • •Exceptional written and verbal communication skills for customer-facing presentations with diverse stakeholders.
Experience:3+ years
Education:Bachelor's in Business, Technology, or related field
Skills:CommunicationPresentationConsultative discoveryRelationship buildingProblem-solving
Certifications:AdministratorAdvanced AdministratorConsultant
Languages:English
Tech Stack:SalesforceSpreadsheetsVLOOKUPData modelingFormula logicCaptivateIQXactlyVaricentAI tools

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor