Technical Account Manager

Adobe Systems
Barcelona, Madrid
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Presentation skills","Conflict resolution","Negotiation","Cross-boundary collaboration","Strategic insight"]

Serve as the central technical point of contact for Adobe’s Premier enterprise customers, building and maintaining one-on-one relationships. Deliver proactive and preventative services, notify customers of upcoming releases and potential impacts, and guide them through complex environment changes. Coordinate technical issues across support, engineering, and consulting teams, handle blocking problems, and run regular service reviews, knowledge transfer sessions, and customer status calls.

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Adobe Systems
Adobe Systems
14 hours ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve as the central technical point of contact for Adobe’s Premier enterprise customers, building and maintaining one-on-one relationships. Deliver proactive and preventative services, notify customers of upcoming releases and potential impacts, and guide them through complex environment changes. Coordinate technical issues across support, engineering, and consulting teams, handle blocking problems, and run regular service reviews, knowledge transfer sessions, and customer status calls.
Location: Barcelona, Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the central point of contact to ensure high customer happiness for assigned accounts.
  • •Deliver proactive and preventative services, including notifications of upcoming releases and possible impact.
  • •Lead and guide customers through complex environment changes and provide onsite/roll-out support.
  • •Coordinate and drive customer technical issues with support, engineering, and consulting teams; handle technical blocking issues.
  • •Conduct regular knowledge transfer sessions, customer status calls, and service reviews.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree in a related technical field or equivalent experience.
  • •Multi-year experience working in complex enterprise IT environments in consulting/support/account management/development roles.
  • •Excellent command of written and spoken English.
  • •Demonstrated presentation skills, including experience organizing and running high-profile customer calls and meetings.
  • •Ability to analyze complex enterprise software/infrastructure issues (Java, web server, network, OS, DB/SQL) and strong customer-facing enterprise project experience.
Experience:Enterprise ITConsultingSupportAccount management
Education:Bachelor's
Skills:Presentation skillsConflict resolutionNegotiationCross-boundary collaborationStrategic insight
Languages:English
Tech Stack:JavaScriptJQueryJavaJSPHTMLHTML5XHTMLCSSRESTXMLJ2EE Application ServicesDatabase technologiesLDAP Server TechnologyOSGi FrameworkApache SlingJCRCRMAdobe Experience ManagerAdobe CampaignAdobe Analytics

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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