3 months ago

Customer Success Manager, Public Sector

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Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

The role manages post-sales success for California State and Local government accounts, driving adoption, value realization, and retention. You will own onboarding, usage expansion, and cross-functional collaboration with Sales, Professional Services, Product, Engineering, and Support to ensure customers realize Box’s capabilities and outcomes in a complex, multi-stakeholder public sector environment.

Location: Los Angeles

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage all post-sales activity for Box’s California State and Local government accounts through strong relationship-building, product knowledge, planning and execution
•Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
•Develop joint success plans with customers to drive adoption and high value use cases within the organization through change management
•Track accounts to identify churn risk, growth opportunities and work actively on them
•Partner with Sales and Professional Services to develop a plan for making Box a part of each customer’s core architecture

Pay and Benefits

Salary: USD 100,000 - 125,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•Bachelor’s degree required or equivalent experience
•4+ years prior customer success, account management or consulting experience, preferably in a SaaS environment
•Strong data mindset — you love Tableau, SFDC reporting & Excel
•Proactive team player who has fresh ideas for user adoption, churn mitigation and account expansion
•Strong communication skills and technical aptitude, with the ability to engage confidently in both business and technical conversations

Experience:4+ yearsSaaSPublic Sector

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkCustomer-centricCross-functional collaboration

Languages:English

Tech Stack:TableauSalesforceSFDCExcel

Company Brief

Box

Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Redwood City, United States

Founded: 2005

Website LinkedIn

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