Virtualization Engineer (L2)

NTT
South Africa
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Education: bachelorsSkills: ["Communication","Planning","Client focus","Work under pressure","Active listening"]

Provide second-line, managed virtualization and storage/cloud support by proactively monitoring queues, resolving incidents and requests within SLA, and updating tickets with accurate resolution details. Diagnose issues, identify root causes, and escalate when needed. Execute safe changes and approved maintenance, support disaster recovery testing, and collaborate with other teams and automation to reduce recurring tickets and improve knowledge articles.

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FursaFursa
NTT
NTT
1 year ago

Virtualization Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Provide second-line, managed virtualization and storage/cloud support by proactively monitoring queues, resolving incidents and requests within SLA, and updating tickets with accurate resolution details. Diagnose issues, identify root causes, and escalate when needed. Execute safe changes and approved maintenance, support disaster recovery testing, and collaborate with other teams and automation to reduce recurring tickets and improve knowledge articles.
Location: South Africa
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Proactively monitor work queues and resolve incidents/requests within agreed SLA.
  • •Update tickets with resolution tasks performed and capture all relevant information for immediate resolution.
  • •Provide second-line support by investigating issues, identifying root causes, and preventing future impacts.
  • •Execute safe changes with risk/mitigation in change records; ensure proper approvals and plan approved maintenance.
  • •Escalate tickets to the right teams, work with automation/trend analysis to reduce tickets, and support disaster recovery functions/tests as required.

Key Requirements

  • •Bachelor’s degree in IT/Computing or equivalent work experience.
  • •Relevant virtualization/storage/cloud service certifications (e.g., HPE, VMware, Microsoft, AWS).
  • •Moderate managed-services experience handling cross-technology infrastructure.
  • •Moderate knowledge of ticketing tools, preferably ServiceNow or JIRA.
  • •Moderate working knowledge of ITIL processes, plus experience working with vendors/3rd parties.
Experience:Managed servicesITIL
Education:Bachelor's in IT/Computing
Skills:CommunicationPlanningClient focusWork under pressureActive listening
Certifications:HPE certified: Synergy administrationHPE certified: Primera/AlletraVMware certified Professional: Data Centre VirtualizationVMware: SRM - Site recovery managerMicrosoft Certified: MCPAWS Certified: practitioner
Tech Stack:VMwareHPE SynergyHPE PrimeraHPE AlletraSite Recovery ManagerMicrosoft CertifiedAWSServiceNowJIRAITIL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn