Call Center Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsSkills: ["Communication","Active listening","Persuasiveness","Resilience","Customer empathy"]

Engage Canada-based customers through high-volume outbound calls to promote telecom plans, upgrades, bundles, and retention offers. Use active listening to understand customer needs and recommend tailored solutions, while handling objections professionally. Meet daily, weekly, and monthly sales targets, deliver a strong customer experience, and maintain accurate CRM records and compliance with scripts, quality, and process standards.

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FursaFursa
NTT
NTT
2 months ago

Call Center Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Engage Canada-based customers through high-volume outbound calls to promote telecom plans, upgrades, bundles, and retention offers. Use active listening to understand customer needs and recommend tailored solutions, while handling objections professionally. Meet daily, weekly, and monthly sales targets, deliver a strong customer experience, and maintain accurate CRM records and compliance with scripts, quality, and process standards.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing Canada-based customers.
  • •Promote telecom products such as plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections and rejections professionally.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Key Requirements

  • •1–2 years of experience (freshers welcome) with a sales-ready mindset.
  • •Strong communication with a neutral/clear English accent.
  • •Active listening and customer empathy to understand needs and recommend solutions.
  • •Ability to handle rejection professionally with resilience.
  • •Basic system/CRM handling and accurate call tracking.
Experience:1-2 years
Skills:CommunicationActive listeningPersuasivenessResilienceCustomer empathy
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn