3 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 42 minutes agoStatus: Live

Job Summary

Senior Customer Success Manager at Insider One responsible for being the face of the company to clients, aligning their needs with Insider One’s marketing and engagement technology, driving adoption, and shaping the product roadmap through client feedback and strategic account planning.

Location: Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Be the face of Insider One to our clients and bridge their needs with our technology.
•Help our clients understand which features match their goals and monitor adoption of our technology.
•Collaborate with engineers and product specialists to provide technical support when needed and ensure the client has full tech support.
•Develop and maintain key account plans that identify opportunities to boost the value we’re adding to our clients’ organizations.
•Provide proactive feedback to the team on market trends, unmet needs, and opportunities to shape the product roadmap.

Pay and Benefits

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•University degree in Business, Marketing, Engineering, or related field
•Experience in a customer-facing role with digital marketing knowledge
•Strong ability to collaborate with customers at executive level and build relationships
•Excellent verbal and written communication with global clients
•Self-motivated, tech-savvy, and able to thrive in a fast-paced startup

Experience:MarketingCustomer successB2B SaaS

Education:Bachelor's

Skills:CommunicationRelationship-buildingProject managementTime managementCustomer focus

Tech Stack:AICustomer Data PlatformCDP

Company Brief

Insider

Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website

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Insider

3 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 42 minutes agoStatus: Live

Job Summary

Location: Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Be the face of Insider One to our clients and bridge their needs with our technology.
•Help our clients understand which features match their goals and monitor adoption of our technology.
•Collaborate with engineers and product specialists to provide technical support when needed and ensure the client has full tech support.
•Develop and maintain key account plans that identify opportunities to boost the value we’re adding to our clients’ organizations.
•Provide proactive feedback to the team on market trends, unmet needs, and opportunities to shape the product roadmap.

Pay and Benefits

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•University degree in Business, Marketing, Engineering, or related field
•Experience in a customer-facing role with digital marketing knowledge
•Strong ability to collaborate with customers at executive level and build relationships
•Excellent verbal and written communication with global clients
•Self-motivated, tech-savvy, and able to thrive in a fast-paced startup

Experience:MarketingCustomer successB2B SaaS

Education:Bachelor's

Skills:CommunicationRelationship-buildingProject managementTime managementCustomer focus

Tech Stack:AICustomer Data PlatformCDP

Company Brief

Insider

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website