Customer Success Manager II, Enterprise

Braze
Chicago
Workplace: OnsiteFull timeUSD 94,620 - 102,000 annuallyFunction: Customer Success & Account ManagementExperience: 2-5 yearsSkills: ["Communication","Follow up","Relationship building","Time management","Stakeholder management"]

Own enterprise customer success for high-impact accounts, partnering with Account Executives to drive renewals, retention, and net retention. Serve as the main point of contact and trusted advisor, building shared success plans that improve feature adoption and account health. Proactively analyze product usage and synthesize customer feedback to support product development, coordinating with technical support and onboarding teams to ensure seamless customer outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Braze
Braze
3 months ago

Customer Success Manager II, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own enterprise customer success for high-impact accounts, partnering with Account Executives to drive renewals, retention, and net retention. Serve as the main point of contact and trusted advisor, building shared success plans that improve feature adoption and account health. Proactively analyze product usage and synthesize customer feedback to support product development, coordinating with technical support and onboarding teams to ensure seamless customer outcomes.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to ensure commercial alignment and drive renewals, retention, and net retention targets.
  • •Act as the trusted advisor and main point of contact, guiding customers through success plans and day-to-day advice.
  • •Drive feature adoption and account health by analyzing product usage and identifying opportunities and risks.
  • •Maintain ongoing customer engagement through check-ins, events, and Executive Business Reviews.
  • •Coordinate across Braze teams to provide needed support and transition clients from onboarding to ongoing activity.
Travel: Medium travel

Pay and Benefits

Salary: USD 94,620 - 102,000 annually
Equity and Bonus:Equity
Perks:EquityRetirementHealth InsuranceDentalVisionPaid LeaveLearning Budget

Key Requirements

  • •2–5 years of relevant experience in customer success, onboarding, implementations, project management, or a related area.
  • •Proven ability to manage complex enterprise accounts or projects with multiple stakeholders and competing priorities.
  • •Excellent written and verbal communication with strong follow-through and relationship-building skills.
  • •Experience working with medium and large technology companies and helping customers achieve objectives.
  • •Domain knowledge across two or more of: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Programming (e.g., HTML).
Experience:2-5 yearsSaaSCustomer successEnterpriseMarketing technology
Skills:CommunicationFollow upRelationship buildingTime managementStakeholder management
Tech Stack:SaaSMobileAPIsMarketing AutomationDirect MarketingMarketing AnalyticsHTML

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn