Senior Software Engineer, Builders

EvenUp
Toronto, San Francisco
Workplace: HybridFull timeFunction: Software EngineeringExperience: 5+ yearsSkills: ["Debugging","Investigative skills","Communication","Ownership","Root cause analysis","Product-minded judgment"]

Investigate and resolve high-severity customer escalations across the product, shipping reliable fixes under time pressure. Own the full escalation lifecycle from investigation and customer updates through root-cause analysis and long-term remediation. Partner with CS, product, and engineering to coordinate fixes, identify recurring patterns, and improve monitoring, error handling, and failure modes. Contribute to runbooks and observability, participate in rotating on-call, and raise the codebase quality via reviews and post-mortems.

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FursaFursa
EvenUp
EvenUp
3 months ago

Senior Software Engineer, Builders

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Source: Company careers pageValidated by: Fursa AI
Last checked: 28 minutes agoStatus: Live

Job Summary

Investigate and resolve high-severity customer escalations across the product, shipping reliable fixes under time pressure. Own the full escalation lifecycle from investigation and customer updates through root-cause analysis and long-term remediation. Partner with CS, product, and engineering to coordinate fixes, identify recurring patterns, and improve monitoring, error handling, and failure modes. Contribute to runbooks and observability, participate in rotating on-call, and raise the codebase quality via reviews and post-mortems.
Location: Toronto, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Triage and resolve high-priority customer escalations by diagnosing issues quickly, communicating clearly, and shipping reliable fixes
  • •Own the full escalation lifecycle from investigation and customer-facing updates to root-cause analysis and long-term remediation
  • •Work cross-functionally with CS, product, and engineering teams to gather context and coordinate fixes
  • •Identify recurring escalation patterns and drive systemic improvements such as better monitoring and improved error handling
  • •Contribute to tooling/processes (runbooks, observability, escalation workflows) and participate in rotating on-call

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid ParentalHome Office401kRrspPaid LeaveLong-term Disability

Key Requirements

  • •5+ years of professional software engineering experience
  • •Strong debugging and investigative skills for difficult production issues
  • •Experience working across full stack or deeply in backend systems, with comfort navigating unfamiliar codebases
  • •Experience with observability tools (logs, traces, metrics) and production debugging
  • •Product-minded judgment and the ability to communicate clearly under pressure, including trade-offs for targeted vs underlying fixes
Experience:5+ yearsSaaSVertical SaaS
Skills:DebuggingInvestigative skillsCommunicationOwnershipRoot cause analysisProduct-minded judgment
Tech Stack:PythonTypeScriptAI/ML

Company Brief

EvenUp
Develops an AI-powered Claims Intelligence Platform for personal injury law firms that automates document generation, reviews medical records, and streamlines workflows to help firms settle cases faster and secure fairer client outcomes.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2019
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