Sr. Engineer Mobile Customer Support and Special Events (Emiratized Role)

e&
Abu Dhabi
Part timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Interpersonal skills","Project management","Customer focus","Problem-solving"]

Coordinate installation and commissioning activities for mobile sites supporting special events, ensuring seamless mobile coverage during critical periods. Serve as a liaison between the Customer Experience team and engineering teams to resolve customer complaints quickly. Follow up on mobile site development related to complaints, document and close complaint cases, and provide management reports. Stay current with mobile customer experience technologies and support event-time provisioning and documentation.

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FursaFursa
e&
e&
3 days ago

Sr. Engineer Mobile Customer Support and Special Events (Emiratized Role)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Coordinate installation and commissioning activities for mobile sites supporting special events, ensuring seamless mobile coverage during critical periods. Serve as a liaison between the Customer Experience team and engineering teams to resolve customer complaints quickly. Follow up on mobile site development related to complaints, document and close complaint cases, and provide management reports. Stay current with mobile customer experience technologies and support event-time provisioning and documentation.
Location: Abu Dhabi
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Coordinate installation and commissioning of mobile sites for special events.
  • •Interface with the Customer Experience team on special events and customer complaints.
  • •Follow up on development of mobile sites related to customer complaints and close complaint records.
  • •Support SR provisioning and customer approval documentation, and provide customer-complaint reports for management review.
  • •Facilitate issue resolution between customers and engineering teams impacting mobile coverage complaints.

Key Requirements

  • •Bachelor’s degree in Engineering, Telecommunications, Electrical Engineering, or equivalent.
  • •Strong project management skills to handle multiple tasks simultaneously.
  • •Excellent communication and interpersonal skills with a customer-centric approach.
  • •Analytical mindset to interpret data and make informed decisions.
  • •Flexibility to work extended hours during special events and emergencies.
Education:Bachelor's in Engineering, Telecommunications or Electrical Engineering
Skills:CommunicationInterpersonal skillsProject managementCustomer focusProblem-solving

Company Brief

e&
Emirates Telecommunications (Etisalat, now e&) is a UAE-based multinational telecom operator providing mobile, fixed-line, broadband, IPTV and digital services across the Middle East, Africa and Asia, with extensive infrastructure and enterprise solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1976
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