Manager, Account Executives (SMB)

Intercom
San Francisco
Workplace: HybridFull timeUSD 275,400 - 328,950 annuallyFunction: SalesSkills: ["Leadership","Communication","Cross-functional collaboration","Teaching and developing others","Data-driven decision-making"]

Lead a team of Account Executives driving new business revenue for the North American Commercial segment, with a concentration on Fin. Own sales strategy execution, pipeline monitoring, forecasting, and KPI-driven performance management using CRM reporting. Partner cross-functionally with marketing, product, and customer success to build value-led go-to-market plans and ensure a seamless customer handoff. Recruit, attract, and develop top talent while reporting performance and insights to senior leadership.

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FursaFursa
Intercom
Intercom
15 hours ago

Manager, Account Executives (SMB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead a team of Account Executives driving new business revenue for the North American Commercial segment, with a concentration on Fin. Own sales strategy execution, pipeline monitoring, forecasting, and KPI-driven performance management using CRM reporting. Partner cross-functionally with marketing, product, and customer success to build value-led go-to-market plans and ensure a seamless customer handoff. Recruit, attract, and develop top talent while reporting performance and insights to senior leadership.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Define and implement sales strategies for the North American Commercial segment, aligned to company goals and regional dynamics.
  • •Oversee development of sales plans and tactics; monitor pipeline for timely follow-ups, deal closures, and revenue growth.
  • •Set performance expectations and KPIs for the Account Executive team; track performance through CRM and reporting dashboards.
  • •Analyze sales metrics to optimize processes, identify trends, and forecast revenue; provide reporting and insights to senior management.
  • •Partner with marketing, product, and customer success to develop go-to-market strategies and ensure thoughtful customer handoff to relationship management.

Pay and Benefits

Salary: USD 275,400 - 328,950 annually
Equity and Bonus:Equity

Key Requirements

  • •5+ years in a quota-carrying new business individual contributor role with proven success.
  • •3+ years management experience.
  • •Previous experience building and executing outbound sales motions.
  • •Strong forecasting principles and ability to forecast revenue and revenue trends accurately.
  • •Proven experience developing and teaching top talent.
Experience:Outbound salesNew business salesSales forecasting
Skills:LeadershipCommunicationCross-functional collaborationTeaching and developing othersData-driven decision-making
Tech Stack:CRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn