Card Disputes & Chargebacks Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Investigate and process chargeback claims for Paymentology clients across global card networks. Validate and analyze dispute data from internal and third-party systems, determine next actions, and draft accurate responses within scheme and regulatory timeframes. Support and guide internal stakeholders and clients as disputes resolve or escalate, ensuring compliance with card scheme rules and maintaining confidentiality throughout the dispute resolution process.

Location: Mexico City, Buenos Aires, Uruguay, El Salvador, Colombia, Argentina

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle chargeback claims from cardholders and conduct thorough investigations using relevant documentation.
•Validate and analyze information from internal and third-party systems to ensure dispute data accuracy and completeness.
•Ensure responses are accurate, well-documented, and compliant with card scheme requirements, submitting within defined timeframes.
•Draft, submit, and manage dispute responses in line with regulatory standards and established procedures.
•Provide feedback and guidance to internal stakeholders and clients throughout dispute resolution as cases continue or escalate.

Key Requirements

•Strong understanding of chargeback regulations, card scheme rules, and dispute procedures.
•Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
•Excellent verbal and written communication skills in English.
•Ability to analyse complex transaction data and documentation.
•Excellent negotiation and problem-solving skills.

Experience:PaymentsFintech

Skills:CommunicationNegotiationProblem-solvingCustomer orientationConflict resolution

Languages:English

Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Company Brief

Paymentology

Website

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Paymentology

1 week ago

Card Disputes & Chargebacks Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Mexico City, Buenos Aires, Uruguay, El Salvador, Colombia, Argentina

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle chargeback claims from cardholders and conduct thorough investigations using relevant documentation.
•Validate and analyze information from internal and third-party systems to ensure dispute data accuracy and completeness.
•Ensure responses are accurate, well-documented, and compliant with card scheme requirements, submitting within defined timeframes.
•Draft, submit, and manage dispute responses in line with regulatory standards and established procedures.
•Provide feedback and guidance to internal stakeholders and clients throughout dispute resolution as cases continue or escalate.

Key Requirements

•Strong understanding of chargeback regulations, card scheme rules, and dispute procedures.
•Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
•Excellent verbal and written communication skills in English.
•Ability to analyse complex transaction data and documentation.
•Excellent negotiation and problem-solving skills.

Experience:PaymentsFintech

Skills:CommunicationNegotiationProblem-solvingCustomer orientationConflict resolution

Languages:English

Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Company Brief

Paymentology

Website