Visa

4 weeks ago

Enterprise Support, Sr. Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead the Enterprise Support team for a key client account, managing Technical Account Managers (TAMs) and Support Engineers to deliver consistent, high-quality service. Own cross-client visibility of support operations, driving improvements to the operating model, runbooks, metrics, and governance. Partner with Engineering, Product, and Customer Success to resolve complex issues, manage technical risk, and continuously evolve service delivery through documentation, dashboards, coaching, and automation/AI adoption.

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Lead and develop the Enterprise Support team by managing TAMs and Support Engineers to ensure performance, accountability, and growth.
•Own service delivery for the assigned client, serving as the escalation point for complex client or operational issues.
•Maintain a holistic view of the account to identify recurring patterns, operational gaps, and systemic risks requiring platform-level improvements.
•Drive operational excellence by defining and enforcing processes for incident management, escalation, and service delivery.
•Oversee technical engagement and governance, including execution of MBRs/QBRs, managing metrics/dashboards, and coordinating across Engineering, Product, and Customer Success.

Key Requirements

•8+ years of relevant work experience with a Bachelor’s degree, or 5+ years with an advanced degree, or 2 years with a PhD.
•Experience leading teams in technical support, technical account management, or engineering-facing roles in cloud, SaaS, or platform environments.
•Proven experience managing performance with coaching and career development for technical teams.
•Strong background working with enterprise clients, preferably in fintech, banking, or payments environments.
•Solid understanding of distributed systems, APIs, integrations, and cloud-based architectures, including incident response and service operations.

Experience:8+ yearsFintechBankingPaymentsCloudSaaSPlatform environments

Education:

Skills:People leadershipStakeholder managementCoachingPerformance managementContinuous improvement

Tech Stack:CloudSaaSPlatform environmentsDistributed systemsAPIsIntegrationsIncident managementOperational dashboardsAutomationAIRunbooksRACIPlaybooksService documentation

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

4 weeks ago

Enterprise Support, Sr. Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Lead and develop the Enterprise Support team by managing TAMs and Support Engineers to ensure performance, accountability, and growth.
•Own service delivery for the assigned client, serving as the escalation point for complex client or operational issues.
•Maintain a holistic view of the account to identify recurring patterns, operational gaps, and systemic risks requiring platform-level improvements.
•Drive operational excellence by defining and enforcing processes for incident management, escalation, and service delivery.
•Oversee technical engagement and governance, including execution of MBRs/QBRs, managing metrics/dashboards, and coordinating across Engineering, Product, and Customer Success.

Key Requirements

•8+ years of relevant work experience with a Bachelor’s degree, or 5+ years with an advanced degree, or 2 years with a PhD.
•Experience leading teams in technical support, technical account management, or engineering-facing roles in cloud, SaaS, or platform environments.
•Proven experience managing performance with coaching and career development for technical teams.
•Strong background working with enterprise clients, preferably in fintech, banking, or payments environments.
•Solid understanding of distributed systems, APIs, integrations, and cloud-based architectures, including incident response and service operations.

Experience:8+ yearsFintechBankingPaymentsCloudSaaSPlatform environments

Education:

Skills:People leadershipStakeholder managementCoachingPerformance managementContinuous improvement

Tech Stack:CloudSaaSPlatform environmentsDistributed systemsAPIsIntegrationsIncident managementOperational dashboardsAutomationAIRunbooksRACIPlaybooksService documentation

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor