Managed Services Engineer (L3)

NTT
Hyderabad
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Independent analysis","Analytical thinking","Communication","Vendor management","Mentoring"]

Provide cross-technology managed services to clients by proactively identifying and resolving complex technical incidents and problems. Manage high-complexity ticket queues, ensure zero missed SLA conditions, and perform advanced troubleshooting for enterprise backup environments. Maintain and upgrade existing infrastructure, deploy and configure backup for hosts, execute migrations and DR tests, and deliver root-cause analysis and documentation while coaching junior team members.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 month ago

Managed Services Engineer (L3)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide cross-technology managed services to clients by proactively identifying and resolving complex technical incidents and problems. Manage high-complexity ticket queues, ensure zero missed SLA conditions, and perform advanced troubleshooting for enterprise backup environments. Maintain and upgrade existing infrastructure, deploy and configure backup for hosts, execute migrations and DR tests, and deliver root-cause analysis and documentation while coaching junior team members.
Location: Hyderabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively identify and resolve technical incidents and problems across backup/storage infrastructure while ensuring zero missed SLA conditions.
  • •Manage high-complexity ticket queues, respond to critical customer outages, and provide root-cause analysis and log evaluation after outages.
  • •Maintain and improve environments: plan upgrades, track end-of-life dates, document inter-dependencies, and create/maintain run books and system standards.
  • •Deploy backup infrastructure, configure backup for hosts, execute datacenter migrations, and run DR tests.
  • •Monitor and troubleshoot backup failures and capacity (disk pools), and coordinate with vendors to drive resolution.

Key Requirements

  • •Experience supporting enterprise-class infrastructure and managing backup/media server upgrades, deployment, and support.
  • •Hands-on knowledge of backup technologies including NetBackup, Networker/AVAMAR, Commvault, and Rubrik.
  • •Ability to troubleshoot and assess performance issues using backup management tools and monitor backup failures.
  • •Familiarity with Layer 2 and Layer 3 backup concepts relevant to the backup tools in use.
  • •Scripting and automation experience with PowerShell and Python.
Experience:Enterprise infrastructure
Skills:Independent analysisAnalytical thinkingCommunicationVendor managementMentoring
Tech Stack:NetApp FASEMC VNXIBM StoreWizeHP3PARAzure Storage AccountAzure BackupRecovery Services VaultNetbackupTivoli Storage ManagementCommVaultAcronisVEEAMNetworkerAVAMARVERITAS NetBackupPureDiskData DomainMSDPPhysical tape libraries

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn