1 week ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the first point of contact for residential, commercial, and industrial clients, handling calls and emails with professionalism. Answer customer questions about electrical services, schedule appointments for electricians, and coordinate service timelines with the technical team. Process service requests, maintain customer records, and resolve issues or complaints, escalating complex cases when needed. Assist with quotations and follow-ups, plus general administrative support for office operations.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle incoming calls and emails as the primary point of contact for clients.
•Answer customer enquiries, provide details about electrical services, and schedule appointments.
•Coordinate between clients and the technical team to plan service schedules and ensure clear communication.
•Process new service requests, update client records, and maintain the customer database.
•Resolve customer issues or complaints promptly, escalating complex cases when necessary.

Pay and Benefits

Salary: USD 20 - 35 hourly

Key Requirements

•Proven experience in a customer service, scheduling, or administrative role.
•Exceptional verbal and written communication skills, including professional telephone etiquette.
•Strong organisational and time-management skills with the ability to manage multiple priorities.
•Proficiency in standard office software, including the MS Office suite.
•Customer-centric approach and ability to work independently and collaboratively.

Experience:Customer serviceConstructionElectrical services

Skills:CommunicationOrganizationTime managementCustomer focusIndependenceTeam collaboration

Tech Stack:MS Office

Company Brief

Qureos

Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Qureos

1 week ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle incoming calls and emails as the primary point of contact for clients.
•Answer customer enquiries, provide details about electrical services, and schedule appointments.
•Coordinate between clients and the technical team to plan service schedules and ensure clear communication.
•Process new service requests, update client records, and maintain the customer database.
•Resolve customer issues or complaints promptly, escalating complex cases when necessary.

Pay and Benefits

Salary: USD 20 - 35 hourly

Key Requirements

•Proven experience in a customer service, scheduling, or administrative role.
•Exceptional verbal and written communication skills, including professional telephone etiquette.
•Strong organisational and time-management skills with the ability to manage multiple priorities.
•Proficiency in standard office software, including the MS Office suite.
•Customer-centric approach and ability to work independently and collaboratively.

Experience:Customer serviceConstructionElectrical services

Skills:CommunicationOrganizationTime managementCustomer focusIndependenceTeam collaboration

Tech Stack:MS Office

Company Brief

Qureos

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn