Adobe Systems

3 weeks ago

Technical Account Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own the technical success of Adobe’s largest and most strategic customers across the full solution lifecycle. Lead executive engagement, guide service delivery plans, assess risks, and coordinate internal teams to create “get well” plans. Drive governance and alignment on outcomes, advocate for customers across Adobe, and influence roadmaps and innovation. Also lead consultative architectural discussions, mentor team members, and manage a matrixed services organization across multiple brands and business units.

Location: Copenhagen

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Serve as the technical executive point of contact throughout the customer’s solution lifecycle, guiding strategy via service delivery plans with clear outcomes.
•Assess strategic technical risks and opportunities and coordinate Adobe teams to build and drive “get well” plans.
•Drive communication, governance, and alignment across internal and customer executive stakeholders on engagement status and outcomes.
•Advocate for the customer across internal Adobe teams, optimize product investment, and influence innovation, roadmap direction, and process improvement.
•Manage global engagement models and coordinate delivery cadence across multi-solution, multi-discipline engagements, including mentoring and leading a matrixed services team.

Travel: High travel

Key Requirements

•Bachelor’s degree in a related technical field (or equivalent experience).
•10 to 15 years in a senior consultative customer support/customer success role in marketing technology.
•Strong executive presence and ability to collaborate with VPs and C-level stakeholders across Adobe and the customer.
•Strong presentation skills to lead meetings, workshops, and reviews over phone and conference tools.
•Experience assessing technical risks/opportunities and coordinating teams to resolve issues and drive customer success outcomes.

Experience:10-15 yearsMarketing technology

Education:Bachelor's

Skills:Executive presencePresentationConflict resolutionOrganizational prioritizationStrategic problem-solving

Tech Stack:APIAdobe AnalyticsAdobe Audience Manager (AAM)Adobe Experience Manager (AEM)Adobe Experience Platform (AEP)Adobe CampaignAdobe CommerceAdobe MarketoAdobe Target

Company Brief

Adobe Systems

Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1982

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Adobe Systems

3 weeks ago

Technical Account Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Copenhagen

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Serve as the technical executive point of contact throughout the customer’s solution lifecycle, guiding strategy via service delivery plans with clear outcomes.
•Assess strategic technical risks and opportunities and coordinate Adobe teams to build and drive “get well” plans.
•Drive communication, governance, and alignment across internal and customer executive stakeholders on engagement status and outcomes.
•Advocate for the customer across internal Adobe teams, optimize product investment, and influence innovation, roadmap direction, and process improvement.
•Manage global engagement models and coordinate delivery cadence across multi-solution, multi-discipline engagements, including mentoring and leading a matrixed services team.

Travel: High travel

Key Requirements

•Bachelor’s degree in a related technical field (or equivalent experience).
•10 to 15 years in a senior consultative customer support/customer success role in marketing technology.
•Strong executive presence and ability to collaborate with VPs and C-level stakeholders across Adobe and the customer.
•Strong presentation skills to lead meetings, workshops, and reviews over phone and conference tools.
•Experience assessing technical risks/opportunities and coordinating teams to resolve issues and drive customer success outcomes.

Experience:10-15 yearsMarketing technology

Education:Bachelor's

Skills:Executive presencePresentationConflict resolutionOrganizational prioritizationStrategic problem-solving

Tech Stack:APIAdobe AnalyticsAdobe Audience Manager (AAM)Adobe Experience Manager (AEM)Adobe Experience Platform (AEP)Adobe CampaignAdobe CommerceAdobe MarketoAdobe Target

Company Brief

Adobe Systems

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1982

Glassdoor: 4.0

Website LinkedIn Glassdoor