Head Waiter (QA)

Power International Holding
Qatar
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 5+ yearsEducation: certificationSkills: ["Leadership","Communication","Organizational skills","Problem-solving","Resilience"]

Oversee front-of-house operations to deliver an excellent dining experience. Lead and supervise waitstaff, train new team members, and ensure service standards are met. Manage seating, reservations, and work schedules to keep service smooth during busy periods, while coordinating with kitchen and bar teams for accurate, timely delivery. Handle guest inquiries and complaints, manage cash handling and reconciliation, and maintain clean, presentable dining areas.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Power International Holding
Power International Holding
2 days ago

Head Waiter (QA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Oversee front-of-house operations to deliver an excellent dining experience. Lead and supervise waitstaff, train new team members, and ensure service standards are met. Manage seating, reservations, and work schedules to keep service smooth during busy periods, while coordinating with kitchen and bar teams for accurate, timely delivery. Handle guest inquiries and complaints, manage cash handling and reconciliation, and maintain clean, presentable dining areas.
Location: Qatar
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Oversee front-of-house operations and waitstaff performance, assigning duties and ensuring service standards are upheld.
  • •Provide exceptional guest service: greet guests, manage seating arrangements, and promptly address inquiries and concerns.
  • •Train new staff on service procedures, menu knowledge, and customer interaction to maintain service quality.
  • •Create and manage work schedules, reservations, and seating charts to ensure coverage during peak hours and events.
  • •Handle guest complaints tactfully, coordinate with kitchen and bar for timely delivery, and manage cash handling and shift reconciliation.

Key Requirements

  • •Minimum 5 years working experience and 3 years of relevant experience in a similar role.
  • •Ability to oversee waitstaff performance, delegate duties, and maintain service standards.
  • •Strong customer service skills for greeting guests, handling inquiries, and resolving complaints professionally.
  • •Experience with managing reservations, seating arrangements, and creating work schedules for adequate coverage.
  • •Diploma in Hotel and Restaurant Management or a related Food and Beverage course.
Experience:5+ yearsHospitalityFood serviceGCC
Education:Certification / Diploma in Hotel and Restaurant Management or Food and Beverage related course
Skills:LeadershipCommunicationOrganizational skillsProblem-solvingResilience
Tech Stack:AI Fluency

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website