Success Guide - Informatica Product experience mandatory

Salesforce
Bengaluru, Hyderabad
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 3-5 yearsSkills: ["Trusted advisor","Organized","Agile","Consultative","Customer-focused","Mentoring","Knowledge sharing","Communication","Presentation","Ability to prioritize","Multi-tasking","Collaboration"]

Drive customer value by delivering proactive and reactive architecture, product, and industry expertise for Informatica data management and integration. Provide prescriptive best practices, 1:1 expert coaching, and tailored success strategies across Premier Success accounts. Use AI-assisted tools (including Salesforce Einstein), health scoring, and generative AI to prioritize outreach, create adoption content, and identify expansion opportunities, renewal risks, and feature adoption gaps. Based in Bangalore with rotational shifts support worldwide customers.

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FursaFursa
Salesforce
Salesforce
2 days ago

Success Guide - Informatica Product experience mandatory

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Last checked: 21 hours agoStatus: Live

Job Summary

Drive customer value by delivering proactive and reactive architecture, product, and industry expertise for Informatica data management and integration. Provide prescriptive best practices, 1:1 expert coaching, and tailored success strategies across Premier Success accounts. Use AI-assisted tools (including Salesforce Einstein), health scoring, and generative AI to prioritize outreach, create adoption content, and identify expansion opportunities, renewal risks, and feature adoption gaps. Based in Bangalore with rotational shifts support worldwide customers.
Location: Bengaluru, Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Deliver prescriptive recommendations, best practices, and technical advice to improve adoption.
  • •Provide 1:1 expert coaching and ad-hoc success engagements to help customers achieve business outcomes.
  • •Become an expert in Informatica products (Cloud Data Integration, Cloud Data Quality, Cloud Data Governance, and MDM SaaS).
  • •Leverage AI-assisted tools, automation, and Salesforce Einstein health scoring to prioritize outreach and scale success motions.
  • •Use generative AI to create personalized customer communications, product adoption content, and success plans; apply AI signals to identify expansion opportunities and renewal risks.

Key Requirements

  • •3–5 years of experience in a post-sale role, preferably in enterprise SaaS or data management.
  • •Solid understanding of data integration, data governance, and enterprise data architecture concepts.
  • •Proven ability to quickly learn new technologies and adapt to emerging trends in data management, automation, and AI.
  • •Ability to communicate, present, and influence credibly with varied audiences from developers to C-Suite.
  • •Experience managing high-volume accounts using AI-first and digital engagement strategies in a customer success/account management context.
Experience:3-5 yearsEnterprise SaaSData managementCustomer successPost-sale
Skills:Trusted advisorOrganizedAgileConsultativeCustomer-focusedMentoringKnowledge sharingCommunicationPresentationAbility to prioritizeMulti-taskingCollaboration
Languages:FrenchSpanish
Tech Stack:InformaticaCloud Data IntegrationCloud Data QualityCloud Data GovernanceMDM SaaSIICSPowerCenterMDMData QualitySalesforce EinsteinSalesforce AIGenerative AIAI-assisted toolsAI health scoringChurn predictionData management automation

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor