Customer Care Advisor - Fluent Spanish Speaker (Cairo, EG)

Allianz
Cairo
Workplace: HybridFull timeFunction: Consulting & AdvisorySkills: ["Communication","Customer service","Multitasking","Problem-solving","Empathy"]

Customer Care Advisor role focused on handling multilingual client inquiries, coordinating with internal teams, and utilizing AI tools to deliver high-quality service. The position emphasizes rapid written responses, timely information provision, and support for medical-related client needs, with rotating shifts and a strong emphasis on Spanish-language communication in a dynamic, multinational environment.

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FursaFursa
Allianz
Allianz
3 months ago

Customer Care Advisor - Fluent Spanish Speaker (Cairo, EG)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Customer Care Advisor role focused on handling multilingual client inquiries, coordinating with internal teams, and utilizing AI tools to deliver high-quality service. The position emphasizes rapid written responses, timely information provision, and support for medical-related client needs, with rotating shifts and a strong emphasis on Spanish-language communication in a dynamic, multinational environment.
Location: Cairo
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Provide outstanding customer service to clients and ensure customer satisfaction and retention.
  • •Meet the department’s service standards, including 24-hour turnaround for written communications and a 2% target call abandonment rate.
  • •Implement AI tools to adhere to service standards.
  • •Multi-task daily workload and follow up on individual cases, including ad hoc assignments.
  • •Develop extensive product knowledge to deliver timely and accurate information to clients.

Pay and Benefits

Perks:Health InsuranceLearning Budget

Key Requirements

  • •Experience in a customer-facing role is a must.
  • •High level of fluency in Spanish is a must.
  • •Applicants must be flexible to work within rotating shift patterns, including shift work, nights and weekends.
  • •Strong knowledge of Microsoft Office (Excel, Word).
  • •Experience in a Call Centre environment would be beneficial.
Experience:Customer serviceCall centreMultilingual
Skills:CommunicationCustomer serviceMultitaskingProblem-solvingEmpathy
Languages:SpanishEnglish
Tech Stack:Microsoft OfficeExcelWordAIConversational AI

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn