Insomniac - Community Engagement Coordinator

Live Nation Entertainment
United States
Workplace: OnsiteFull timeUSD 22 - 26Function: Executive & General ManagementExperience: 2+ yearsSkills: ["Self-starter","Attention to detail","Judgment","Copywriting","Communication"]

Manage high-volume, public-facing fan inquiries across email and social channels for Insomniac festivals, brands, and concerts. Engage with Headliners using an appropriate brand voice, monitor for safety and high-priority issues, and escalate with the right teams to ensure timely resolution. Support community engagement by identifying fan sentiment trends and contributing to post-event insights, with occasional off-hours and on-site work at festivals.

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FursaFursa
Live Nation Entertainment
Live Nation Entertainment
2 months ago

Insomniac - Community Engagement Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage high-volume, public-facing fan inquiries across email and social channels for Insomniac festivals, brands, and concerts. Engage with Headliners using an appropriate brand voice, monitor for safety and high-priority issues, and escalate with the right teams to ensure timely resolution. Support community engagement by identifying fan sentiment trends and contributing to post-event insights, with occasional off-hours and on-site work at festivals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Monitor and respond to high-volume customer inquiries across email, direct messages, and public social channels.
  • •Engage with Headliners on social platforms by responding to comments using the brand voice.
  • •Monitor for safety-related concerns and high-priority issues, escalating with Marketing, Ticketing, Operations, and Production for timely resolution.
  • •Work on-site at festivals to monitor online discourse and solve problems in real time.
  • •Train and support onboarding for team members, clients, vendors, and partners as needed.
Travel: Low travel

Pay and Benefits

Salary: USD 22 - 26

Key Requirements

  • •2+ years of relevant customer service experience.
  • •In-depth understanding of electronic music, festival culture, and the live music space.
  • •Knowledge of social media platforms including Facebook, Twitter, Instagram, YouTube, and TikTok.
  • •Strong awareness of social media trends and audience behaviors, with judgment to apply them in a brand-safe environment.
  • •Proficiency in grammar, copywriting, and asset selection; plus ability to work overnight/off-hours and on-site at large events.
Experience:2+ yearsLive musicFestival cultureCustomer service
Skills:Self-starterAttention to detailJudgmentCopywritingCommunication
Tech Stack:FacebookTwitterInstagramYouTubeTikTokSocial mediaEmailDirect messages

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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