Insomniac - Community Engagement Coordinator

Manage high-volume, public-facing fan inquiries across email and social channels for Insomniac festivals, brands, and concerts. Engage with Headliners using an appropriate brand voice, monitor for safety and high-priority issues, and escalate with the right teams to ensure timely resolution. Support community engagement by identifying fan sentiment trends and contributing to post-event insights, with occasional off-hours and on-site work at festivals.